Katherine Oliveras
Manager
El Paso,TX
Summary
Friendly and reliable representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Southern Airways Express
06.2022 - Current
- Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. Handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help needed.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Addressed customer account discrepancies and concerns
- Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Excellent communication skills, both verbal and written.
- Worked very fast-paced
Cashier and Customer Service
Burger King
06.2017 - 01.2019
- Cashier responsibilities include receiving payments and issuing receipts and keeping track of all cash and credit transactions
- This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Excellent communication abilities and data entry skills are essential for candidates
- Worked flexible schedule and extra shifts to meet business needs
- Manage over 50 customer calls per day
- Greeted customers entering store and responded promptly to customer needs
Sales Representative
Bellas Sandals
07.2015 - 01.2017
- Sales representative one of many responsibilities was preparing sales quotations and proposals to different customers, maintaining technical expertise and product knowledge necessary to make sales.
- Increased sales by 10%
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
Education
High School Diploma -
Francisco Manrique Cabrera
Bayamon, Puerto Rico 05.2014
Skills
- Fast paced worker
- Strong customer service skills
- Guest Satisfaction
- Answering Customer Questions
- Customer Assistance
- Problem solving skills
- Call Center Operations
- Online Systems
- Inbound Customer Calls
- Customer Communication
- Persuasive Communication Style
- Customer Satisfaction
- Corporate Travel
- Hotel Accommodations
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Call Center Agent
Southern Airways Express
06.2022 - Current
Cashier and Customer Service
Burger King
06.2017 - 01.2019
Sales Representative
Bellas Sandals
07.2015 - 01.2017
High School Diploma -
Francisco Manrique Cabrera
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