Summary
Overview
Work History
Skills
Accomplishments
Timeline
Work Availability
Generic

Katherine Gordon

Hemet,CA

Summary

Dynamic Account Manager with a proven track record at Southern Wine & Spirits, excelling in client relationship management and strategic planning. Enhanced customer satisfaction through tailored solutions and effective issue resolution, driving significant revenue growth. Skilled in CRM and adept at fostering long-lasting client partnerships, ensuring repeat business and loyalty.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

2025
2025
years of professional experience

Work History

Account Manager

TMK Fasteners
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Developed customized account plans for clients to help them achieve their business goals.

Inspector/Sales Manager-Branch 2-3

Purcor Pest Solutions
09.2021 - 04.2024
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Conducted detailed building structure inspections to identify and resolve potential risks.

All Brand Tire and Maintenance

Louis Warther
10.2011 - 09.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sales Manager

Megawine
05.2010 - 09.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Sales Manager

Parts Master NCH
11.2007 - 02.2010
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expain sales opportunities.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Sales Representative

Wurth Usa
04.2005 - 09.2007
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Participated in trade shows and conferences to network and generate leads.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.

Key Account Manager

Southern Wine & Spirits
03.1997 - 02.2005
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Developed and delivered presentations to key customers to position products and services.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Supported sales and reporting for large and medium-sized accounts.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
  • Facilitated training sessions for new account management staff, sharing best practices and experiences.
  • Enhanced key account satisfaction by developing and implementing tailored account management strategies.
  • Set and achieved company defined sales goals.

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Issue resolution
  • Networking skills
  • Account development
  • Goals and performance
  • Customer relationship management (CRM)
  • Sales reporting
  • Upselling
  • Account servicing
  • Revenue generation
  • Marketing
  • Client development
  • New account creation
  • Territory management
  • Business development and planning
  • Customer needs assessment
  • Account servicing skills
  • Client meetings
  • CRM proficiency
  • Client acquisition
  • Report writing
  • Order management
  • Overcoming objections
  • Vendor relations

Accomplishments

Award winning sales manager

Timeline

Inspector/Sales Manager-Branch 2-3

Purcor Pest Solutions
09.2021 - 04.2024

All Brand Tire and Maintenance

Louis Warther
10.2011 - 09.2017

Sales Manager

Megawine
05.2010 - 09.2011

Sales Manager

Parts Master NCH
11.2007 - 02.2010

Sales Representative

Wurth Usa
04.2005 - 09.2007

Key Account Manager

Southern Wine & Spirits
03.1997 - 02.2005

Account Manager

TMK Fasteners

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Katherine Gordon