KATHERINE H. ALMEIDA
Hillsborough,NJ
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Patient Service Rep
RWJBH Medical Group
2017.02 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Resolved billing inquiries and disputes in timely fashion.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Patient Access Rep
RWJBH Medical Group
2005.10 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
Certified Access Rep
Barnabas Ambulatory Care
2007.10 - 2017.10
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Temp Administrative Asst for CIO
BARNABAS HEALTH
2005.02 - 2007.01
- Set up travel arrangements for executives and staff
- Set up meetings and prepared conference rooms, luncheons
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained an up-to-date department organizational chart
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created PowerPoint presentations used for business development
- Organized files, developed simple spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- Maintained and reserved Corporate conference room calendars for Executives
- Maintained a clean, orderly and well-stocked Office Supply room.
- Managed filing system, entered data and completed other clerical tasks.
Clerical
2003.06 - 2005.12
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Delivered clerical support by handling range of routine and special requirements.
- Ensured smooth workflow within the team with efficient delegation of tasks based on individual strengths and expertise.
Receptionist
Willis Financial Group
1999.02 - 2003.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Clerical
Joh Brown Engineering Group
1996.03 - 1999.06
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Seaman -2nd Deck
United States Navy
1986.09 - 1987.11
- Clerical Work
- USS Non combatant Carrier -survelliance watch
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
Barnabas Heallth
Somerset Technical Institiute
APPRENTICESHIP TRAINING
United States Navy
07.1987
High School Diploma -
High School Diploma
Berkeley Heights, NJ06.1986
Skills
- Scheduling
- EPIC PROFICIENCY
- Typing
- Spreadsheet Volumes of patients
- Filing
- Workflow Optimization
- Reception Oversight
- Appointment Scheduling
- Customer Service
Accomplishments
- Earned "[Award]"Month -Employee -Ambulatory Care, Livingston NJ
Additional Information
Access Associate certificate to register patients at Barnabas Health and maintain a 97% average or above to continue working at the facility.
September 2013 - Awarded Employee of the Month
Ongoing Education 2005-Present - Must maintain ongoing educational monthly classes about insurances, upcoming changes to the Health care system-wide, and take a yearly CPAR exam to maintain your certificate. Continuing educational courses on Netlearning.
Certification
- Certifie SEAMAN -,USS NAVY - 1987-
Timeline
Patient Service Rep
RWJBH Medical Group
2017.02 - Current
Certified Access Rep
Barnabas Ambulatory Care
2007.10 - 2017.10
Patient Access Rep
RWJBH Medical Group
2005.10 - Current
Temp Administrative Asst for CIO
BARNABAS HEALTH
2005.02 - 2007.01
Clerical
2003.06 - 2005.12
Receptionist
Willis Financial Group
1999.02 - 2003.04
Clerical
Joh Brown Engineering Group
1996.03 - 1999.06
Seaman -2nd Deck
United States Navy
1986.09 - 1987.11
Barnabas Heallth
Somerset Technical Institiute
APPRENTICESHIP TRAINING
United States Navy
High School Diploma -
High School Diploma
- Certifie SEAMAN -,USS NAVY - 1987-
Similar Profiles
Kejandra SharpeKejandra Sharpe
Patient Service Representative at RWJBH Medical GroupPatient Service Representative at RWJBH Medical Group
Erin KeenanErin Keenan
Patient Service Representative, Lactation Support at RWJBH Medical Group (MMC job transition)Patient Service Representative, Lactation Support at RWJBH Medical Group (MMC job transition)
DAWN ZITANIDAWN ZITANI
Practice Manager at Atlantic Coast Rheumatology/RWJBH Medical GroupPractice Manager at Atlantic Coast Rheumatology/RWJBH Medical Group