Summary
Overview
Work History
Education
Skills
Timeline
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KATHERINE ILAGAN SORIANO

Doha,Doha

Summary

Bank Service Manager with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining bank operation processes for optimized support and efficient work. Seasoned operations banker, proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Direct Sales Agent

COMMERCIAL BANK OF QATAR
DOHA, DOHA
04.2018 - Current
  • Generate leads, follow up on prospects, applying different sales techniques, closing sales, delivering products and offering after sales support in which contribute to the increase sales of the department
  • Managed over 50 customer calls per day and minimum of 3 company visits a day
  • Assists in processing more or less 10 account openings per day, 6 credit card application and 3 personal loans in a timely and professional manner
  • Encoding and processing of 120 applications per month from clients ensuring data and information are filed and recorded in an efficient manner
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Built relationships with customers and community to promote long term business growth
  • Attended monthly sales meetings and quarterly sales trainings
  • Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service
  • Contributed to team objectives in fast-paced environment
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas (150%-200% of target)

Service Manager

EASTWEST BANKING
Mandaluyong, Pasig
09.2017 - 03.2018
  • Make recommendations to streamline workflow, enhance customer experience and improve cost control, and be actively involved in branch-related projects
  • Ensure that turnaround time is maintained for all operational activities
  • Monitors branch’s ledgers and reports ensuring that records are accurate and balanced on daily basis
  • Manages branch profitability and expenses
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

ASSISTANT MANAGER

MAYBANK PHILIPPINES INC
Mandaluyong, Ortigas
06.2014 - 09.2017
  • Responsible for managing operations of more or less 200-300 over counter transactions per day
  • Ensures prompt and efficient service delivery, in compliance with standard internal control
  • Responsible for increasing sales of branch and generating referrals resulting to achieving more than 100% of YTD target. Consolidating and cross selling to existing relationships by offering various bank products and services
  • Ensures clean book of records through accurate and complete recording of transaction management and controllable expenses
  • Monitors and reconciles branch’s accounts that negatively impact branch profitability
  • Compiled financial data to comply with budget
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
  • Introduced new methods, practices and systems to reduce turnaround time
  • Prepared annual budgets with controls to prevent overages

Education

Associate of Arts - MASS COMMUNICATIONS MINOR, ADVERTISING

ST. SCHOLASTICA’S COLLEGE
Malate Manila, Philippines
01.1999 - 01.2004

Skills

Verbal and written communication

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Timeline

Direct Sales Agent

COMMERCIAL BANK OF QATAR
04.2018 - Current

Service Manager

EASTWEST BANKING
09.2017 - 03.2018

ASSISTANT MANAGER

MAYBANK PHILIPPINES INC
06.2014 - 09.2017

Associate of Arts - MASS COMMUNICATIONS MINOR, ADVERTISING

ST. SCHOLASTICA’S COLLEGE
01.1999 - 01.2004

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KATHERINE ILAGAN SORIANO