Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

KATHERINE ( Kathy ) FOSTER

Bryan,OH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Taskmaster
Angola, IN
02.2022 - 08.2022
  • Organize schedule appointments
  • Assist in preparation of regularly scheduled reports
  • Order office supplies
  • Handle multiple projects
  • Prepare and monitor invoices
  • Contribute to team effort by accomplishing related results as needed
  • Handle sensitive information in confidential manner
  • Develop and update administrative systems to make them more efficient
  • Provide polite and professional communication
  • Executed record filing system to improve document organization and management.

House Cleaner

Quick Kleaning Care - Self Employed
Angola, IN
06.2019 - 02.2022
  • Created spotless surfaces by dusting, sweeping, vacuuming, mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Property Manager

Angola Garden Rentals
Angola, IN
11.2016 - 05.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Operations / Finance Manager

Bluezer Auto Sales
Coldwater, MI
10.2012 - 10.2016
  • F&I- sell back-end products
  • Sales - Processing financing deals accurately and securing approval through financial sources
  • Strong communication skills to work with customers and vendors
  • Account receivable and payables
  • Advertising
  • Purchasing and maintain inventory
  • Month Reports
  • Maintaining website
  • Payroll & Filing

CSR / Floater

Mediacom
07.2008 - 11.2011
  • Provided primary customer support to internal and external customers
  • Prepare service orders and post information
  • Utilize appropriate sales and retention guidelines to properly
  • Patience in customer relation
  • Troubleshoot basic service issues and schedule on site service calls
  • Daily process and post customer payments, (counter, night depository and mail to individual accounts and prepare and verify bank deposit
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants

Collections Officer

Brown Mackie College
Fort Wayne, IN
07.2007 - 05.2008
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Phones calls & correspondence to ensure that the students pay their out of school balances in a timely manner
  • Organize list per severity of delinquency
  • Pre-weekly status report on all accounts approaching 200 days
  • Recovery activities regarding delinquent accounts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Verified and reviewed customer account information.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.

Sales Manager / Account Manager / Finance Adviser

Superior Auto, SAC Finance
01.2002 - 08.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilize computer systems to handle skip tracing
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Sales & Processing financing deals accurately within the guidelines
  • Answered constant flow of customer calls with minimal wait times.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Initiate repossession proceedings

Education

Medical Office and Billing Specialist Billing (3.5GP -

Gradation -Ultimate Medical Academy

Undergraduate - Business Management

Indiana Business Collage
2006

Diploma - undefined

Hillsdale High School
1991

Skills

  • Document and File Management
  • Computers and Technology
  • Strong Organizational Skills
  • Appointment Coordination
  • Confidentiality Data Protection
  • Collections
  • Maintaining Website
  • Audit inventory
  • Manage Costs and Expenses
  • Processing Payroll
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Advanced MS Office Suite Knowledge
  • Highly Efficient and Productive
  • Timeline Planning and Management
  • Call Prioritization
  • Administrative and Clerical Support
  • Electronic Records Management
  • Writing and Editing Skills
  • F&I-Special Financing & Indirect Lending
  • COMPUTER SKILLS
  • QuickBooks
  • Frazer
  • P21
  • Auto Master
  • Google Sheets
  • Microsoft Office
  • Windows 10
  • Carleton Loan System
  • Era 2 System
  • Trans Union Credit Bureau
  • Camp Vue

Timeline

Administrative Assistant

Taskmaster
02.2022 - 08.2022

House Cleaner

Quick Kleaning Care - Self Employed
06.2019 - 02.2022

Property Manager

Angola Garden Rentals
11.2016 - 05.2019

Operations / Finance Manager

Bluezer Auto Sales
10.2012 - 10.2016

CSR / Floater

Mediacom
07.2008 - 11.2011

Collections Officer

Brown Mackie College
07.2007 - 05.2008

Sales Manager / Account Manager / Finance Adviser

Superior Auto, SAC Finance
01.2002 - 08.2006

Medical Office and Billing Specialist Billing (3.5GP -

Gradation -Ultimate Medical Academy

Undergraduate - Business Management

Indiana Business Collage

Diploma - undefined

Hillsdale High School
KATHERINE ( Kathy ) FOSTER