KATHERINE (KATIE) BURROUGHS
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contractor - FAA
Lumark Technologies, Inc.
05.2023 - Current
- Maintain government security clearance
- Accurately review and process new official passport and visa application requests
- Ensure all official visa and passport applications are processed in a timely manner, following up through the process to ensure travel does not get delayed
- Effectively communicate with coworkers, travelers, senior level executives and embassy personnel on a daily basis
- Ensure all actions are logged in the appropriate program to ensure travel records are accurate
- Operated government vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Maintenance Officer
Charles County Sheriff's Office
07.2022 - 05.2023
- Effectively communicate, both verbally and in writing to supervisors, peers, and contractors
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Preform preventative maintenance and repairs to the facilities locks, doors, gates and facility equipment
- Preformed daily, monthly, and weekly inventories on equipment, keys and vehicles
- Preform weekly safety and security inspections of the facility and remedy any deficiencies
- Management of daily work orders and other duties for in-house and county maintenance
- Routinely submitting maintenance and repair information into the online work order ticketing system
- Coordinate special projects and repairs with Public Facilities and outside contractors
- Troubleshoot and provide necessary repairs to building communication equipment such as phones, and video terminals
- Install new video recording devices, phones, monitors, computer terminals, and related hardware and wiring
- Work collectively with the Agency IT Department for advanced troubleshooting and maintenance of specialized equipment.
- Maintained records of maintenance preformed throughout the building
- Rewired and replaced faulty electrical components for phone systems and door operations.
- Tested fire safety and emergency systems (yearly) and inspected fire extinguishers (monthly).
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects while maintaining jail security.
- preformed repairs, and engineered new parts via MIG/ Stick style welding
- Daily use of hand and power tools to compete various jobs.
Corrections
Charles County Sheriff's Office
10.2017 - 05.2023
- Conducting shakedown for contraband materials, both individually and as part of a specialized team; confiscating contraband in accordance to agency policies
- Initiate reports documenting Inmate violations, injuries, and damaged or broken equipment within the facility
- Email multiple departments and supervisors of issues that may emerge during my shift
- Make weekly inspections of the Institution to ensure that cleanliness, security and safety are properly maintained
- Maintain professional image and demeanor when engaging with colleagues, the Inmate population, and the general public.
Team Member
Tractor Supply Company
05.2017 - 10.2017
- Complete projects and assignment in a timely manner
- Assisted co-workers with tasks as needed for the success of the team
- Assisted with managing the Chick Days event
- Coordinated end cap resets in a timely manner
- Assist customers at checkout with sales, returns and other transactions
- Used my numerous years of on farm expertise to assist customers find correct products.
Cashier, Front End Supervisor
Kmart
09.2015 - 05.2017
- Responsible for counting and balancing the main cash drawer, preparing tills for cashiers and closing tills at the end of a shift
- Developed interpersonal skills routinely working in the customer service department while managing on duty cashiers
- Created daily work schedules and delegated tasks to subordinates ensuring all necessary work was completed
- Collaborated with my department manager to prepare weekly schedules and ensure proper staffing levels we
- Trained cashiers/front end associates
- Provided customer service by completing customer requests and resolving issues in a timely manner.
Education
Welding pathway -
COLLEGE OF SOUTHERN MARYLAND TRADE SCHOOL
2023
27 Credit hours towards General studies; Criminal Justice degree -
COLLEGE OF SOUTHERN MARYLAND
01.2017
10 week training course for correctional occupation -
SOUTHERN MARYLAND CRIMINAL JUSTICE ACADEMY
05.2018
NJROTC, FFA, Honor Society -
CALVERT HIGH SCHOOL
01.2016
Skills
- Ability to follow oral and written instructions
- Ability to make sound decisions in emergency situations
- Excellent interpersonal and communication skills
- Organization and Time Management
- Ability to use proper safety equipment
- Critical thinking
- Adaptable and eager to learn new skills
- Ability to use hand and power tools
- Welding
Certification
• D1.1-2020 Structural Welding Code-Steel
• D9.1 SHEET METAL WELDING CODE
Certifications available upon request.
Timeline
Contractor - FAA
Lumark Technologies, Inc.
05.2023 - Current
Maintenance Officer
Charles County Sheriff's Office
07.2022 - 05.2023
Corrections
Charles County Sheriff's Office
10.2017 - 05.2023
Team Member
Tractor Supply Company
05.2017 - 10.2017
Cashier, Front End Supervisor
Kmart
09.2015 - 05.2017
Welding pathway -
COLLEGE OF SOUTHERN MARYLAND TRADE SCHOOL
27 Credit hours towards General studies; Criminal Justice degree -
COLLEGE OF SOUTHERN MARYLAND
10 week training course for correctional occupation -
SOUTHERN MARYLAND CRIMINAL JUSTICE ACADEMY
NJROTC, FFA, Honor Society -
CALVERT HIGH SCHOOL
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