Katherine (Katie) Stanley
Oak Hills,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Caring Veterinary Technician with 16 years of extensive experience assisting veterinarians with procedures and tasks. Polished in administering injections and treatments, taking x-rays and recording and updating records. Compassionate and responsible professional with sound knowledge of veterinary medical procedures and animal care techniques.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Customer Service Representative
Inland Empire Veterinary Surgical Specialty
Rancho Cucamonga, CA
12.2021 - Current
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Dispensed prescription medications upon request from veterinarians.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Treatment Supervisor
Apple Valley Animal Hospital
Apple Valley, CA
11.2012 - 04.2021
- Supervised Veterinary Technicians in daily operations, ensuring tasks were completed efficiently and effectively.
- Provided guidance to staff on proper procedures for animal care, treatment and handling.
- Developed training plans and provided instruction to Veterinary Technicians on new techniques or processes.
- Ensured compliance with all applicable laws, regulations and policies related to veterinary services.
- Conducted performance reviews of Veterinary Technicians and made recommendations for improvement.
- Maintained accurate records of animals treated and medications administered by the Veterinary Technician staff.
- Assisted Veterinarians in providing medical treatments to animals including administering medication, collecting samples and monitoring vital signs.
- Collaborated with other departments within the organization to ensure efficient delivery of high-quality services.
- Performed laboratory tests such as urinalysis, fecal analysis, blood work or radiographs under direction of a Veterinarian.
- Scheduled appointments for patients requiring veterinary care services.
- Provided excellent customer service to clients regarding questions about their pets' healthcare needs.
- Recruited qualified candidates for open positions within the department.
- Resolved conflicts between staff members through effective communication strategies.
Animal Control Technician/Dispatcher
City of Hesperia Animal Control
Hesperia, CA
12.2008 - 11.2012
- Performed basic office tasks such as answering phones and scheduling appointments.
- Trained new staff members on proper animal handling techniques.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Assisted in transporting animals to veterinarian appointments.
- Monitored animals for signs of stress or discomfort while in the facility.
- Recorded detailed notes regarding each animal's health conditions.
- Administered medications as directed by veterinarians.
- Observed animals' behavior to detect signs of illness or injury.
- Provided emotional support to pets who experienced separation anxiety from their owners.
- Kept work area clean and organized at all times according to company standards.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
Kennel Attendant
County of San Bernardino Animal Control
04.2008 - 12.2008
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Administered medications and vaccinations as prescribed by veterinarians.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Greeted clients upon arrival at the facility and provided tours when necessary.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
- Provided tender loving care to all animals in the facility.
- Transported animals between veterinary offices and kennel facilities when needed.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Assisted in training new staff members on proper animal handling techniques.
- Adhered to established policies regarding animal intake and release procedures.
Office/Store Manager
Hesperia Feed Bin
Hesperia, CA
06.1998 - 04.2008
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Hired and trained staff
- Described products to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Accounts receivable/payable
- Monthly meetings with product representatives.
Education
Associate of Science - Animal Sciences
Veterinary Allied Staff
Dixon, CA12-2020
Skills
- 8yrs of managerial/supervisor experience
- 10yrs 0f exceptional customer service skills
- Prior dispatching experience
- Proven ability to supervise, train, and assist employees
- Leadership skills
- Proficient with Cornerstone software, Chameleon software, Ezy Vet software, Vet Radar software and Microsoft office
- Ability to understand, delegate, and follow a variety of oral and written instructions
- Excels at balancing multiple tasks while providing top-level prioritization, interpersonal, and time management strengths
Certification
- Graduate of Veterinary Allied Staff Education-2020
- Veterinary Controlled Substance Permit-2020
- Euthanasia-2008
Continued Education
- Animal Care Conference- Long Beach, CA - 2016
- Animal Care Conference- Garden Grove, CA - 2012
- Animal Care Conference- Sacramento, CA - 2011
- Certification in Euthanasia - 2008
Accomplishments
- City Of Hesperia Employee of the month.
Timeline
Veterinary Technician/Customer Service Representative
Inland Empire Veterinary Surgical Specialty
12.2021 - Current
Treatment Supervisor
Apple Valley Animal Hospital
11.2012 - 04.2021
Animal Control Technician/Dispatcher
City of Hesperia Animal Control
12.2008 - 11.2012
Kennel Attendant
County of San Bernardino Animal Control
04.2008 - 12.2008
Office/Store Manager
Hesperia Feed Bin
06.1998 - 04.2008
Associate of Science - Animal Sciences
Veterinary Allied Staff
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