Katherine “Katy” Bushong
New River,Az
Summary
I enjoy working with insurance companies and problem solving. I have success with insurance negotiations, insurance verification, claims, problem solving claims, denials, management (15 employees), 4 associates (pero., oral surgery, pedo. and general) High proficient in Dentrix and Dexis. (have worked with many others) However, our practice has been purchased, and they have their own office manager.
Overview
30
30
years of professional experience
Work History
Claims Consultant
EAssist (Remote)
08.2025 - Current
- Analyzed claims data to identify trends and ensure compliance with industry regulations.
- Developed and implemented efficient claims processing workflows, enhancing turnaround times.
- Mentored junior consultants on best practices in claims management and customer service.
- Remote HIPPA secured.
- Conducted thorough investigations into complex claims, ensuring accurate resolution outcomes.
Office Manager
Dr. Darren L. Flowers
Anthem, Az
02.2001 - 09.2025
- I have been Dr. Flowers office manager since the opening of his private practice (2001). I was also his H.R., payroll (multiple platforms), insurance coordinator for multiple doctors who have come and went. Managed up to 15 employees at one time. Managed patient care. 1-2 doctors and 2 full time hygienists daily (4 total hygienists).
- Head of claims (remote) HIPPA secured work space.
- Head of insurance
- Aging of insurance
- Insurance negotiations
- Patient collections
- Payroll (multiple platforms)
- H.R., 401(k) contributions, health insurance.
- Health insurance
- Recare
- Sleep Apnea (I run separate travel clinic)
- Associates including perio, oral surgery, pedo and general.
- IT main person in office to repair computers and software issues.
Front Desk, Patient Coordinator and Insurance Coordinator
AccuCare Dental
Phoenix, Az
01.1996 - 01.2001
- Front desk, patient coordinator and insurance coordinator. An office of 32 operatories.
Education
High School - General Studies
Greenway High School
01.1996
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Claims investigation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Customer service and support
- Organizational skills
- Team collaboration
- Decision-making skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Claims
- Decision-making
- Workload prioritization
- Claims processing
- Verbal communication
- Claims evaluation
- Claims adjustment
- Self motivation
- Computer literacy
- Information gathering
- Goal setting
- Professionalism
- Complex Problem-solving
- MS office
- Payment processing
- Settlement negotiations
- Time management abilities
- Denied claims identification
- Microsoft Office Suite
- Records review
- Negotiation and mediation
- Case management
COMMUNICATION
I believe I am a very good communicator. I feel one of my greatest strengths is communication and patient care.
Timeline
Claims Consultant
EAssist (Remote)
08.2025 - Current
Office Manager
Dr. Darren L. Flowers
02.2001 - 09.2025
Front Desk, Patient Coordinator and Insurance Coordinator
AccuCare Dental
01.1996 - 01.2001
High School - General Studies
Greenway High School