Katherine L Hazel
Denver,CO
Summary
Highly motivated and adaptive 4th year student (Political Science with attention to Diversity, Equity, and Inclusion work) with 10+ years of exceptional business experience. Quality-driven and quickly grasp new concepts with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines, and DEI work to support business needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Educational Trainer/ Event Coordinator
LGBTQ Student Resource Center
Denver , Colorado
2020.03 - Current
- Assist staff of the LGBTQ Student Resource Center at Auraria in providing support, educational services, and resources to the campus community regarding gender identity and sexual orientation issues
- Provide direct service to students, faculty, staff, and community members such as: referrals, resources, welcoming, and general support to visitors and callers with knowledge of center resources, campus resources, and Denver area resources
- Perform administrative tasks including completing daily office to-do lists filing paperwork, restocking tabling box supplies, checking and responding to office emails, buttoning, and stocking office resources and pamphlets
- Support LGBTQ campus events, with tasks including but not limited marketing, flyering, event coordination, set up, tear down, and guest support
- Keep social space, front desk, and library area organized and supplied with updated information and resources
- Participate in Auraria workshops and events and attend regularly scheduled meetings.
Legal Intern
Advocates Of Routt County
Steamboat Springs , Colorado
2022.01 - 2022.05
- Assisting efforts to lobby for pre-trial services in Colorado’s 14th Judicial District.
- Creating guidance materials to explain the criminal justice process for domestic and sexual violence cases and reporting mechanisms for youth sexual misconduct.
- Conducting legal research on extreme risk protection orders to inform the Confidential Services Team’s advocacy.
- Developing and presenting community outreach programs on workplace sexual harassment, consent in the LGBTQ+ community, and teen dating violence.
- Negotiating memoranda of understanding with community partners (e.g., pro bono immigration attorneys, pet shelter services, etc.).
- Coordinating the passage of city and county resolutions proclaiming Sexual Assault Awareness Month and LGBTQ+ Pride Month.
- Completing regulatory filings for recent corporate reorganization.
- Reviewing operational policies for new child advocacy center.
Receptionist/ Escrow Pre-Processor
Lehman & Lehman
Brentwood , Tennessee
2019.05 - 2019.11
- Work with lenders, loan officers, and attorneys to obtain all necessary documents needed to process land/ home closing packages
- Assist attorney with legal binders, reaching out to clients, scheduling appointments, and being readily available to assist him anywhere else needed
- Standard receptionist roles completed daily such as, faxing, scanning, phone calls, filing, strong organization skills and undertake activities that promote fast thinking
- Build strong rapport with local lenders, realtors, and attorneys.
Associate 2/ Personal Accounts/ Administrative
Xcel Energy
Denver , Colorado
2012.10 - 2019.05
- Work closely with customers considered at risk (elderly, disabled, low income) to determine their needs as well as building great rapports with customers by using soft skills.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems
- Promote additional services by recognizing opportunities to cater to customer’s needs.
- Work closely with customer satisfaction teams to help build moral, help stay up to date with process changes, and keep customers satisfied with the customer service they expect in a monthly 30 minute meeting/ presentation.
- Facilitate an hour Customer Care Communications training for new hires and assist them in a test following the presentation.
- Assist team leads with duties such as learning opportunities, team lead call backs, pull call requests, and anywhere else needed.
- Mentor new hires and assist them with taking calls, processes and procedures, and questions they have regarding their job title.
- Assist trainers with anything needed while mentoring new hire in classes.
- Fax/email medical forms to offices to have completed
- Work spreadsheets, fax daily, keep up with emails, take calls, work with dual monitors, and help anywhere else needed.
Receptionist
All Star Dodge, Chrysler
Amarillo , Texas
2012.06 - 2012.10
- Greet and direct customers to appropriate locations and connect them to their appropriate party
- Coordinated bookings, schedule and confirm appointments, prepare bills and take payments, copy, file paperwork (hard copy and electronic) fax, and handle outgoing and incoming mail
- Help anywhere needed, keep front lobby tidy, and keep paperwork well organized.
Teller
The People’s Federal Credit Union
Amarillo , Texas
2011.09 - 2012.06
- Provided account services to members by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier’s checks; completed safe deposit box procedures; answering questions in person or on the phone; referring to other credit union services
- Maintained customer confidence and protected credit union operations by keeping information confidential
- Maintained supply of cash and currency; balance cash drawer; count and package currency and coins; run patches on checks and money orders and scan them into system
- Promoted product and services by answering inquiries; inform customers of new products and services; direct customers to a branch representative.
Team Member/ Shift Manager
Pizza Hut
Hereford , Texas
2007.05 - 2011.12
- Maintained high standards of customer service during high volume fast paced operations
- Cross-trained and coordinated scheduling with team members to help service customers better
- Assisted management with inventory and stocking, handled cash and credit transactions
- Took food safety trainings, and followed procedures for food preparation, assembly, and presentation
- Worked closely with teammates and management on scheduling and made myself easily available anytime needed
- Learned all parts of business operations such as waitress, driver, cook (make table, cut table, and frying station), CSR (customer service rep), and assistant manager.
Education
Bachelor of Science - Political Science (Attention To DEI Work)
University of Colorado
Denver, CO12.2022
Skills
- Microsoft office applications (Outlook, Word, PowerPoint)
- Great Communication skills (listening, verbal, written)
- Event Supervision
- Event Staffing
- Employee Coaching and Motivation
- Administration and Reporting
- Attention to DEI work
- Policy and Procedure Enforcement
- Professional Rapport-Building
Certification
- Certified Mental Health First Aid, University of Colorado - 07/2022
Timeline
Legal Intern
Advocates Of Routt County
2022.01 - 2022.05
Educational Trainer/ Event Coordinator
LGBTQ Student Resource Center
2020.03 - Current
Receptionist/ Escrow Pre-Processor
Lehman & Lehman
2019.05 - 2019.11
Associate 2/ Personal Accounts/ Administrative
Xcel Energy
2012.10 - 2019.05
Receptionist
All Star Dodge, Chrysler
2012.06 - 2012.10
Teller
The People’s Federal Credit Union
2011.09 - 2012.06
Team Member/ Shift Manager
Pizza Hut
2007.05 - 2011.12
Bachelor of Science - Political Science (Attention To DEI Work)
University of Colorado
- Certified Mental Health First Aid, University of Colorado - 07/2022
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