Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine L Hazel

Denver,CO

Summary

Highly motivated and adaptive 4th year student (Political Science with attention to Diversity, Equity, and Inclusion work) with 10+ years of exceptional business experience. Quality-driven and quickly grasp new concepts with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines, and DEI work to support business needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Educational Trainer/ Event Coordinator

LGBTQ Student Resource Center
Denver, Colorado
03.2020 - Current
  • Assist staff of the LGBTQ Student Resource Center at Auraria in providing support, educational services, and resources to the campus community regarding gender identity and sexual orientation issues
  • Provide direct service to students, faculty, staff, and community members such as: referrals, resources, welcoming, and general support to visitors and callers with knowledge of center resources, campus resources, and Denver area resources
  • Perform administrative tasks including completing daily office to-do lists filing paperwork, restocking tabling box supplies, checking and responding to office emails, buttoning, and stocking office resources and pamphlets
  • Support LGBTQ campus events, with tasks including but not limited marketing, flyering, event coordination, set up, tear down, and guest support
  • Keep social space, front desk, and library area organized and supplied with updated information and resources
  • Participate in Auraria workshops and events and attend regularly scheduled meetings.

Legal Intern

Advocates Of Routt County
Steamboat Springs , Colorado
01.2022 - 05.2022
  • Assisting efforts to lobby for pre-trial services in Colorado’s 14th Judicial District.
  • Creating guidance materials to explain the criminal justice process for domestic and sexual violence cases and reporting mechanisms for youth sexual misconduct.
  • Conducting legal research on extreme risk protection orders to inform the Confidential Services Team’s advocacy.
  • Developing and presenting community outreach programs on workplace sexual harassment, consent in the LGBTQ+ community, and teen dating violence.
  • Negotiating memoranda of understanding with community partners (e.g., pro bono immigration attorneys, pet shelter services, etc.).
  • Coordinating the passage of city and county resolutions proclaiming Sexual Assault Awareness Month and LGBTQ+ Pride Month.
  • Completing regulatory filings for recent corporate reorganization.
  • Reviewing operational policies for new child advocacy center.

Receptionist/ Escrow Pre-Processor

Lehman & Lehman
Brentwood, Tennessee
05.2019 - 11.2019
  • Work with lenders, loan officers, and attorneys to obtain all necessary documents needed to process land/ home closing packages
  • Assist attorney with legal binders, reaching out to clients, scheduling appointments, and being readily available to assist him anywhere else needed
  • Standard receptionist roles completed daily such as, faxing, scanning, phone calls, filing, strong organization skills and undertake activities that promote fast thinking
  • Build strong rapport with local lenders, realtors, and attorneys.

Associate 2/ Personal Accounts/ Administrative

Xcel Energy
Denver, Colorado
10.2012 - 05.2019
  • Work closely with customers considered at risk (elderly, disabled, low income) to determine their needs as well as building great rapports with customers by using soft skills.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems
  • Promote additional services by recognizing opportunities to cater to customer’s needs.
  • Work closely with customer satisfaction teams to help build moral, help stay up to date with process changes, and keep customers satisfied with the customer service they expect in a monthly 30 minute meeting/ presentation.
  • Facilitate an hour Customer Care Communications training for new hires and assist them in a test following the presentation.
  • Assist team leads with duties such as learning opportunities, team lead call backs, pull call requests, and anywhere else needed.
  • Mentor new hires and assist them with taking calls, processes and procedures, and questions they have regarding their job title.
  • Assist trainers with anything needed while mentoring new hire in classes.
  • Fax/email medical forms to offices to have completed
  • Work spreadsheets, fax daily, keep up with emails, take calls, work with dual monitors, and help anywhere else needed.

Receptionist

All Star Dodge, Chrysler
Amarillo, Texas
06.2012 - 10.2012
  • Greet and direct customers to appropriate locations and connect them to their appropriate party
  • Coordinated bookings, schedule and confirm appointments, prepare bills and take payments, copy, file paperwork (hard copy and electronic) fax, and handle outgoing and incoming mail
  • Help anywhere needed, keep front lobby tidy, and keep paperwork well organized.

Teller

The People’s Federal Credit Union
Amarillo, Texas
09.2011 - 06.2012
  • Provided account services to members by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier’s checks; completed safe deposit box procedures; answering questions in person or on the phone; referring to other credit union services
  • Maintained customer confidence and protected credit union operations by keeping information confidential
  • Maintained supply of cash and currency; balance cash drawer; count and package currency and coins; run patches on checks and money orders and scan them into system
  • Promoted product and services by answering inquiries; inform customers of new products and services; direct customers to a branch representative.

Team Member/ Shift Manager

Pizza Hut
Hereford, Texas
05.2007 - 12.2011
  • Maintained high standards of customer service during high volume fast paced operations
  • Cross-trained and coordinated scheduling with team members to help service customers better
  • Assisted management with inventory and stocking, handled cash and credit transactions
  • Took food safety trainings, and followed procedures for food preparation, assembly, and presentation
  • Worked closely with teammates and management on scheduling and made myself easily available anytime needed
  • Learned all parts of business operations such as waitress, driver, cook (make table, cut table, and frying station), CSR (customer service rep), and assistant manager.

Education

Bachelor of Science - Political Science (Attention To DEI Work)

University of Colorado
Denver, CO
12.2022

Skills

  • Microsoft office applications (Outlook, Word, PowerPoint)
  • Great Communication skills (listening, verbal, written)
  • Event Supervision
  • Event Staffing
  • Employee Coaching and Motivation
  • Administration and Reporting
  • Attention to DEI work
  • Policy and Procedure Enforcement
  • Professional Rapport-Building

Certification

  • Certified Mental Health First Aid, University of Colorado - 07/2022

Timeline

Legal Intern

Advocates Of Routt County
01.2022 - 05.2022

Educational Trainer/ Event Coordinator

LGBTQ Student Resource Center
03.2020 - Current

Receptionist/ Escrow Pre-Processor

Lehman & Lehman
05.2019 - 11.2019

Associate 2/ Personal Accounts/ Administrative

Xcel Energy
10.2012 - 05.2019

Receptionist

All Star Dodge, Chrysler
06.2012 - 10.2012

Teller

The People’s Federal Credit Union
09.2011 - 06.2012

Team Member/ Shift Manager

Pizza Hut
05.2007 - 12.2011

Bachelor of Science - Political Science (Attention To DEI Work)

University of Colorado

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Katherine L Hazel