Katherine Smith

• Bachelor of Technical Management with concentration in Health Service Management
• Over 24 years providing outstanding customer service with booking flights for passengers in a busy Airport setting
• 2 years of experience in Healthcare
• 6 years of experience in Sales
• Efficient in Sabre, QIK on Sabre, ACE, Microsoft Word, Office, Excel, Outlook, PowerPoint
• Highly knowledgeable in Workday

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Provided product information to customers in a timely manner. Resolved customer complaints quickly and efficiently. Maintained a high level of customer satisfaction by providing accurate and helpful responses. Collaborated with other departments such as logistics and sales to resolve customer issues. Advised customers on purchasing decisions based on their individual needs. Covered requested overtime for operational groups and communicating to management, Completed necessary paperwork, updating spreadsheets, and entering necessary information, Assisted employees with payroll and time-sheet related questions., Prepared employee duty rosters and operational documentation throughout the day, Administered 6-month probations and annual evaluations to employees, Addressed employee complaints and problem solving in the best interest of both the employee and company, Administered disciplinary actions, such as corrective action documentation to employees.