KATHERINE LENDOS
Santa Ana,CA
Summary
Accomplished Assistant Manager, excelling in retail management and customer service. Expert in driving sales through effective team training and development, creating positive customer experiences, and complete knowledge of company products and services. Well-versed in multitasking, decision making, conflict resolution, product knowledge and inventory management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Nordstrom
05.2018 - 05.2024
- Supervised day to day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding all new employees. Provided information and tools necessary to be a successful sales associate on our floor.
- Reviewed KPIs and daily sales reports to assess company efficiency. Set and achieved sales goals for team, both in-store and digital selling. Managed 6 pacesetters on our team.
- Created team schedules to align with coverage and forecasted demands. Delegated assignments to meet customer and service needs.
- Established team priorities, connected with the team on a quarterly basis to enhance professional development and accountability in the workplace.
- Cultivated a positive work environment with employees to boost company morale and promote employee retention.
- Maintained sales floor presence, ensured all customers were greeted and being serviced. Coached and provided feedback in the moment by addressing problems head-on and implementing successful corrective actions.
- Worked with vendors, brands, and our visual merchandising team regarding upcoming events in the store. Created merchandising strategies to drive customer engagement and boost sales.
- Generated repeat business through positive customer service strategies, offered hands-on assistance, and product knowledge.
Sales Representative
Chrysler Dodge Jeep Ram
04.2016 - 04.2018
- Educated customers on product features, benefits, pricing options, warranties, promotions, and financing structures available during the purchase decision-making process.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Actively listened to customers, handled concerns quickly and problem solved any ongoing issues.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Participated in team meetings and training sessions to stay informed regarding product updates and changes.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Education
Associate of Arts - Fashion Design
Orange Coast College
Costa Mesa, CA05.2019
Skills
- Staff Management
- Communicating effectively
- Bilingual
- Driven Work Ethic
- Experience in a fast paced and high volume environment
- Adaptability
- Time Management
- Employee Scheduling
- Training and Development
- Merchandising Experience
Timeline
Assistant Manager
Nordstrom
05.2018 - 05.2024
Sales Representative
Chrysler Dodge Jeep Ram
04.2016 - 04.2018
Associate of Arts - Fashion Design
Orange Coast College
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