KATHERINE M. BERLINER
Design Project Manager
New Albany,Indiana
Summary
Dynamic, articulate, and ambitious Development Professional with a proven track record of leading large, critical project and program management initiatives. Extensive experience in Construction and Real Estate Development, Operational and Safety Improvement, and Information Technology.
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Senior Design Manager
Thorntons LLC
Louisville, Kentucky
10.2015 - Current
- Directs Architectural and Engineering design and development of yearly budgeted $55M to $78M investments in new store growth, delivering locations on-time and on-budget.
- Recruit and foster long-term partnerships with professional design consultants in Architectural, Engineering, Surveying, and Site Development to create consistent development of construction documents and specifications in alignment with company specifications.
- Chairs Executive Design Initiative Committee meetings for leadership alignment with design philosophy, adoption of additional strategies, and compliance with varying code requirements.
- Partners with senior leaders to drive evolution and improvement by evaluating design philosophies, operational opportunities, and construction material opportunities to improve facility design sustainability, improve workplace health and ergonomics, and integrate long-range objectives into new construction and existing store improvements.
- Conducts cross-functional leadership teams on large-scale designs of key strategic significance in mechanical improvements, food and beverage growth, and guest experience initiatives to accomplish efficient, safe, and fiducially responsible designs.
- Provide technical, budgetary, and management support for all construction and facility maintenance projects from conceptual development, design, bidding, contract execution, construction processes, and project close-out.
Material Assets Manager
Thorntons LLC
Louisville, Kentucky
12.2014 - 12.2015
- Managed all equipment and supply procurement for 183 retail convenience locations, employing accurate forecasting to increase efficiency, reduce waste, and eliminate downtime.
- Led collaboration across Construction, Operations, Facility Maintenance, and Marketing leadership to foster cooperative efforts toward operational and process driven initiatives.
- Renegotiated purchase agreements and options to promote value, efficiency, and life cycle priorities.
- Completed ROI and budgetary analysis for company facility design and equipment deployment decisions.
Help Desk Manager
Thorntons LLC
Louisville, KY
01.2011 - 12.2014
- Led and provided escalation methods for all IT System and Facility Maintenance and Repair support issues in 174 locations over 6 states, providing technical and personnel leadership for a 24-hour staff of 10 analysts.
- Proactively identified and proposed resolution to Executive Team of safety and operational risks in field sites.
- Progressively improved service levels to decrease response times by nearly 200% and improved first-touch resolution by over 130% through concentrated training programs, statistical analysis of failure rates, and personnel developments opportunities.
- Formalized performance reporting to Executive Team supplemented with constructive feedback on areas of opportunity.
Senior Manager, IT Restaurant Systems
Texas Roadhouse
Louisville, Kentucky
04.2008 - 12.2010
- Led project management strategies for IT field applications; performed extensive research and discovery, investment return, training, and process improvement strategies to enhance field performance reporting.
- Provided leadership and oversight for IT Help Desk and Help Desk Management staff; coordinated software and hardware escalation resolution for field locations, and managed maintenance of system wide cost management solution integrations to centralized UltiPro and JDEdwards applications.
- Partnered with key vendors to implemented advanced solutions including Radiant Hardware and POS software (Aloha), Cost Management solution (MenuLink), and Gift Card/Credit Card Processing (Paymentech).
IT Help Desk Manager
Texas Roadhouse
Louisville, Kentucky
02.2006 - 04.2008
- Devised and implemented career development and advancement paths for team members to maximize talent and reduce turnover of staff.
- Spearheaded revision processes for documentation and practices for PCI and SOX compliance requirements.
- Implemented new Cost Management Solution, providing real-time inventory values at individual store level to improve accuracy and reduce inventory labor hours.
Help Desk Analyst
Texas Roadhouse
Louisville, Kentucky
03.2004 - 02.2006
- Implemented solution-driven data protection practices to ensure Sarbanes-Oxley compliance in preparation for IPO in October 2004.
- Trained and provided continued support to Help Desk staff and field management teams on cost management, administrative and accounting functions, and point-of-sale software.
- Managed all escalation methods and resolution statistical analysis of service requirements for point-of-sale issues, equipment lifecycles, and network reliability.
Business Systems Coach
Texas Roadhouse
Louisville, Kentucky
08.2002 - 03.2004
- Led critical design and implementation strategies for a complete Master Database of PLU and menu schematics for 170+ field locations.
- Provided first-hand training and support for field staff on Cost Management, Inventory Management and Labor Cost Management solution software features and functionality.
- Recruited and created trainer roster in field locations to support consistent practices and establish peer-mentoring program for cost management solutions.
Administrative Systems Specialist
Texas Roadhouse
Louisville, Kentucky
03.2001 - 08.2002
- Recruited from field operations to bridge the gap between stores and corporate operations, eliminating inefficiencies and improving financial reconciliation processes.
- Managed external vendor-provided support of hardware and software issues across field locations.
- Partnered with internal software development team to create, test, and implement improved proprietary accounting software for streamlining of financial reporting.
- Provided 24 hour support to field locations for business tools to increase accuracy and reduce non-guest-facing operational hours.
- Founded in-house Help Desk, recruiting and training 8 Help Desk Analysts for 18x7 Call Center, providing continuous process improvement, and implementing technology training for staff and store teams.
Office Administrator and Server
Texas Roadhouse
Champaign, Illinois
10.1998 - 03.2001
Education
Bachelor of Science - Occupational Safety And Health
Eastern Kentucky University
Richmond, KY 01.2012 - 12.2014
No Degree - Classics: Latin
University Of Illinois At Urbana-Champaign
Champaign, IL 08.1994 - 12.1997
Skills
Persuasive and Effective Communicatorundefined
Notable Accomplishments
Served on President's (20/20) Board for Texas Roadhouse as representation for mid-level management in Executive deliberations and initiatives.
Completed rigorous Project Management Training curriculum an instituted principles in processes and procedures adopted and still in use today at Texas Roadhouse and Thorntons.
Created and formalized design, led interactive workplace experience transition sessions (pre-occupancy), and supervised construction of new Thorntons Store Support Center (opened 2017)
Led conceptual design, construction document creation, and construction and budgetary oversight of over 70 major facility remodels and 280 minor remodels for improved team member and guest experiences across Thorntons locations.
Timeline
Senior Design Manager
Thorntons LLC
10.2015 - Current
Material Assets Manager
Thorntons LLC
12.2014 - 12.2015
Bachelor of Science - Occupational Safety And Health
Eastern Kentucky University
01.2012 - 12.2014
Help Desk Manager
Thorntons LLC
01.2011 - 12.2014
Senior Manager, IT Restaurant Systems
Texas Roadhouse
04.2008 - 12.2010
IT Help Desk Manager
Texas Roadhouse
02.2006 - 04.2008
Help Desk Analyst
Texas Roadhouse
03.2004 - 02.2006
Business Systems Coach
Texas Roadhouse
08.2002 - 03.2004
Administrative Systems Specialist
Texas Roadhouse
03.2001 - 08.2002
Office Administrator and Server
Texas Roadhouse
10.1998 - 03.2001
No Degree - Classics: Latin
University Of Illinois At Urbana-Champaign
08.1994 - 12.1997
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