Summary
Overview
Work History
Education
Skills
Timeline
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Katherine M. Lawrence

Middleburg,FL

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Server

Flying Fish Taphouse
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisting team members during rush periods to foster/promote team-work while providing exceptional service for guest dining experience
  • Consistent in high check averages through suggestive selling and wine-pairing
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Carbone’s Restaurant
01.2020 - 02.2021
  • Conducting table-side service, making caesar salads, spinach salads and flambéing desserts such as banana fosters
  • Suggestive selling, pairing wines with select dishes, desserts, coffee and cappuccino
  • Organizing buffet style menu for large parties, proactively preparing for and carrying out service
  • Operating POS and common restaurant machinery
  • Consistent effort in maintaining restaurant needs
  • Close attention to detail, marking tables between courses while pre-bussing
  • accurately applying seat numbers, modifying orders and substitutions for personal preference and or allergies

Server Shift Leader

Balo's
04.2018 - 01.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Server

Chowder Pot
03.2016 - 03.2018
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Francis T. Maloney High School
Meriden, CT
06.2007

Skills

  • Food Sales and Promotion
  • White Glove Service
  • Cash Register Operations
  • Wine Service
  • Dining Area Maintenance
  • High-Volume Dining
  • Guest Relations Management

Timeline

Server

Flying Fish Taphouse
03.2023 - Current

Server

Carbone’s Restaurant
01.2020 - 02.2021

Server Shift Leader

Balo's
04.2018 - 01.2020

Server

Chowder Pot
03.2016 - 03.2018

High School Diploma -

Francis T. Maloney High School

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Katherine M. Lawrence