Katherine M Silva
New Britain
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
ABM Industries
06.2023 - Current
- Enhanced custodial team efficiency by implementing new cleaning processes and schedules.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Led staff meetings to discuss progress updates, share best practices, address concerns, and maintain open lines of communication within the team.
- Developed strong relationships with clients through consistent communication and prompt resolution of concerns or issues.
- Oversaw employee attendance record and handled payroll for site.
- Monitored, coached, and supervised team of 56
Account Manager
IHS Services
01.2022 - 06.2023
- Oversaw two amazon accounts BDL2 and BDL5 worked diligently to meet and exceed performance goals.
- Attend weekly safety meeting with IH , 9AM accountability meetings, Gemba Walk with customer.
- Oversaw employee attendance
- Guide employee's during special JOB task projects in warehouse. Sticker removals deep cleaning of universal and picking stations.
- Managed payroll for temporary, part time and hourly employees.
- Identified, researched and resolved issues with hours worked.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked employee vacation, personal and sick leave earnings and use.
- Recorded adjustments to previous pay-related errors.
- Report machine usage hours weekly
- Submit SSA audits weekly
- Requested maintenance orders to fix non-working equipment.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline with HR to address policy infractions.
- Attend unemployment hearings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitor budget daily to meet targeted hours required.
- Identify areas of opportunity.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked quality of work regularly through inspections and official assessments.
Resident Instructor
Viability
10.2021 - 01.2022
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
- Evaluated diagnostic data to determine needed services.
- Help residence identified what they did wrong by analyzing the issue that will help them find the solution to the problem.
- carried out day-to-day duties accurately and efficiently.
- Help residence be more independent by giving them verbal instructions on how to do house chores .
- prepared lunch , snack and dinner for residence.
- Help verbally guide residence to shower and dress
- Observe resident when performing daily activities due to seizures.
Administrative Manager
IH Services
01.2020 - 01.2022
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Conducted new hire orientations to provide company information, establish performance requirements.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Helped with employee transfers and referrals.
- Set schedules for 75+ staff by planning and designating shifts and hours.
Shift Lead
IH Services
01.2019 - 01.2020
- Assigns workers their duties
- checking restrooms and common areas, including stairways , Breakrooms for cleanliness.
- Establishing with staff on cleanliness and hygiene standards
- Respond to any incoming calls on radio
- stocking closets with missing products for the next cleaning team
- ensure every area in warehouse meets safety and sanitation policies in all areas.
Housekeeper
IH Services
08.2017 - 01.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets.
Florist
Stop & Shop
09.2011 - 08.2017
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Processed sales transactions via cash register and telephone orders.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Set up colorful and inspiring store displays and arrangements.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Bulkeley High School
Hartford, CTSkills
- Problem-Solving
- Customer Service
- Relationship Building
- Budget Management
- Scheduling and Coordinating
- Performance Tracking and Evaluation
- Recruitment and Hiring
- Payroll Software Proficiency
Certification
- OSHA
- CPR
- Pro active Shooter
- Sexual harrasment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
ABM Industries
06.2023 - Current
Account Manager
IHS Services
01.2022 - 06.2023
Resident Instructor
Viability
10.2021 - 01.2022
Administrative Manager
IH Services
01.2020 - 01.2022
Shift Lead
IH Services
01.2019 - 01.2020
Housekeeper
IH Services
08.2017 - 01.2019
Florist
Stop & Shop
09.2011 - 08.2017
High School Diploma -
Bulkeley High School