Katherine Myla Salvatore
Circleville,NY
Summary
Coordinated Organized and dependable Operations Manager with more than 20 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
16
16
years of professional experience
Work History
Hotel Operations Manager
Resorts World Catskills Casino Resort
01.2018 - Current
- Part of pre-opening team for Forbes rated casino resort and independent sister hotel The Alder
- Direct reports include Guest service Agents, Night Audit, Shift Managers, Bell/Door, VIP, 2 Retail Shops, Valet, Concierge, Central Reservations,Housekeeping dept, Wardrobe, and Spa
- Responsible for all operation facets of two hotels (The Resorts World Tower and The Alder) including the complexed call center for the NYC hotel and casino properties
- Orchestrated and restructured all departments and decreased operating expenses by 10% the first six months
- Directed all budgeting and forecasting activities, strategic planning, guest survey performance, enacted policies and procedures (COVID-19 guidance) and created job descriptions
- Implemented the hotels' daily quality process to include, but not limited to, communicating goals, empowering team members, monitoring and developing performance, conducting counseling and evaluations, delivering recognition and reward, managing service recovery techniques, problem resolution and measuring satisfaction levels
- Directly assisted with the implementation of SOPs, staff training and for a successful opening of the Hyatt Regency Hotel in NYC.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Spearheaded the development of new policies and procedures to address evolving industry trends and guest needs.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
General Manager
Whitman And Bloom
04.2016 - 01.2018
- Controlling inventory levels & costs, evaluating & training employees & managers, scheduling, recruiting & training
- Accountable for financial growth and promotion of business. Ran all digital and promotional marketing.
- Handled all staff payroll & business accounting & banking accounts
- Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting
- Assisted in planning, design, & project management if recent 250k restaurant remodel and rebranding.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Operations Manager & Events Sales
BarBacon
04.2012 - 01.2016
- Part of pre-opening management team for venue
- Accountable for financial growth and promotion of business
Director of Guest Services
The Court & Tuscany Hotels
01.2010 - 04.2012
Front Office Manager
Tribeca Grand Hotel
01.2010 - 01.2012
Night Operations Manager
Bowery Hotel
06.2008 - 01.2010
Guest Relations Manager
Paramount Hotel
12.2007 - 06.2008
Assistant Front Office Manager
Double Tree by Hilton
12.2007 - 06.2008
Skills
- Policy implementation
- Financial reporting
- Team leadership
- Conflict resolution
- Staff training and development
- Attention to Detail
- Cross-Functional Collaboration
- Operations Management
- Adaptability and Flexibility
Languages
Albanian
Full Professional
Timeline
Hotel Operations Manager
Resorts World Catskills Casino Resort
01.2018 - Current
General Manager
Whitman And Bloom
04.2016 - 01.2018
Operations Manager & Events Sales
BarBacon
04.2012 - 01.2016
Director of Guest Services
The Court & Tuscany Hotels
01.2010 - 04.2012
Front Office Manager
Tribeca Grand Hotel
01.2010 - 01.2012
Night Operations Manager
Bowery Hotel
06.2008 - 01.2010
Guest Relations Manager
Paramount Hotel
12.2007 - 06.2008
Assistant Front Office Manager
Double Tree by Hilton
12.2007 - 06.2008
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