Katherine Keith
Eustis,FL
Summary
Well-qualified support professional with warm and personable demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Passionate about developing and maintaining meaningful and long-standing connections with colleagues and clientele alike. Seeking collaborative work environment.
Overview
6
6
years of professional experience
Work History
Renewals Support Specialist
R5, LLC
2020.10 - Current
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Developed training materials to educate both team members and clients on product functionality and best practices.
- Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Team Leader
Cornerstone Hospice & Palliative Care
2017.08 - 2020.10
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Organized weekly team meetings to discuss patient information, share updates, and address any challenges faced by the team.
- Implemented employee recognition programs that boosted motivation and increased overall job satisfaction.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Conducted new-hire training regularly throughout fiscal year.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
Education
Current Student - Psychology
Lake Sumter State College
Leesburg, FLHigh School Diploma -
Tavares High School
Tavares, FLSkills
- Customer Relationship Management
- Data Collection and Analysis
- Activity Planning
- Effective Communication
- Critical Thinking and Adaptive Learning Style
- Empathy and Patience
- Cross-functional Coordination
- Product Knowledge
- Conflict Resolution
- Project Management
- Remote Support
- Attention to Detail
- Experience with all Microsoft Programs
- Editing and Proofreading
Timeline
Renewals Support Specialist
R5, LLC
2020.10 - Current
Assistant Team Leader
Cornerstone Hospice & Palliative Care
2017.08 - 2020.10
Current Student - Psychology
Lake Sumter State College
High School Diploma -
Tavares High School
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