Katherine Perez Paredes
Lawrence,MA
Summary
Dynamic customer service professional with a proven track record at SaviLinx, excelling in conflict resolution and customer satisfaction. Adept at data recording and complaint management, I consistently deliver empathetic support, ensuring client needs are met efficiently. My commitment to quality service fosters loyalty and enhances overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SaviLinx
Lawrence, MA
06.2022 - 08.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Clerk
Key Polymer Inc.
Lawrence, MA
11.2019 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
CNA – Certified Nurse Assistant
Wingate at Andover
Andover, MA
01.2019 - 11.2019
- Provide high-quality patient care as a CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
Front Desk Receptionist
OASIS Community Adult Day Care
Lawrence, MA
07.2018 - 01.2019
- Greet all visitors to the day care center answering questions and guiding them to proper location
- Answer phones, take messages and return phone calls
- Organize transportation for patients needed to and from facilities
- Perform clerical duties such as copying faxing emailing etc
- Sort and organize incoming mail on a daily basis
- Process paperwork for new members communicating with family and insurance company etc.
Education
Diploma -
Kingston High School
Kingston06.2013
Skills
- Billing and Invoicing
- Data Recording
- Record Sorting and Filing
- Schedule Management
- Confidential Data Protection
- Customer Satisfaction
- Customer Account Management
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Telephone Management
- Customer service
- Conflict resolution
- Data entry
- Complaint management
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
SaviLinx
06.2022 - 08.2024
Clerk
Key Polymer Inc.
11.2019 - 03.2020
CNA – Certified Nurse Assistant
Wingate at Andover
01.2019 - 11.2019
Front Desk Receptionist
OASIS Community Adult Day Care
07.2018 - 01.2019
Diploma -
Kingston High School
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