Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHERINE R. BARAT-ARBOINE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Dependable, enthusiastic, and disciplined individual who excels within challenging and dynamic environments. Quickly learn and master new systems, processes, and job responsibilities to produce significant contributions. Consistently contribute to improved efficiency, productivity, and customer service as well as business success. Strong reputation for reliability and accountability and for maintaining a high level of professionalism at all times. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Supervisor/Remote Operator

Physicians First Messages, Inc
01.2018 - Current
  • Provide both emergency and non-emergency services to medical practices all over the country
  • Answering inbound calls
  • Act as receptionist for medical medical offices handling basic customer inquiries, making appointments and delivering the information requested by caller to each practice
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Demonstrated excellent organizational, time management, and multi-tasking skills with ability to prioritize tasks while utilizing strong interpersonal and communication skills to interact with team members and clients
  • Exhibited ability to communicate clearly and effectively, used strong coordination and prioritization skills to complete work, and exercised excellent decision-making abilities

Restaurant Manager/Cook

Good To Geaux
02.2016 - 02.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

Master of Science - Homeland Security & Emergency Management

Purdue University (Previously Kaplan University
2015

Bachelor of Science - Criminal Justice

Kaplan University
Davenport, IA
2012

Skills

Customer Correspondence

Customer Retention Strategies

Customer Satisfaction

Customer Needs Assessment

High-Volume Environments

Call Controlling

Call Center Operations

Transcription

Database Management

Online Systems

Patient Profiles

Document and Records Management

Good Listening Skills

Managing Multiple Tasks

Issue Identification

Complex Problem-Solving

Time Management

Administration and Reporting

Administrative and Office Support

Investigate Claims

Employee Training

Efficiency Determination

Schedule Preparation

Managing Appointments

POS Systems and Ordering Platforms

Managing Cash Register

Monetary Transactions

Timeline

Supervisor/Remote Operator

Physicians First Messages, Inc
01.2018 - Current

Restaurant Manager/Cook

Good To Geaux
02.2016 - 02.2018

Master of Science - Homeland Security & Emergency Management

Purdue University (Previously Kaplan University

Bachelor of Science - Criminal Justice

Kaplan University

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KATHERINE R. BARAT-ARBOINE