Katherine Ramos
Houston,TX
Summary
Experienced customer service professional with expertise in planning and staffing events, making reservations and maintaining records. Well-versed in customer services processes and best practices. Good communication and problem-solving skills with a self-directed and organized approach.
Overview
1
1
year of professional experience
Work History
Guest Service Coordinator
The Houstonian Hotel, Club, & Spa
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
Close Shift Leader
PJ's Coffee
01.2024 - 07.2024
- Food Manager Certification
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor's - Petroleum Engineering PENDING 2027
University of Houston
Houston, TXHigh School Diploma -
Heights High School (HHS)
Houston, TX06.2023
Skills
- Strong multitasking
- Team player attitude
- Guest complaint resolution
- Exceptional communication
- Foreign language fluency
- Computer skills
Websites
Skillsinterests
Ability to learn and adjust quickly, Clear communication with management, team members, and customers, High standards with customer service, Accountable with every action and decision, Proficient with technology, English, Spanish, Drawing, Painting, Reading, Ping Pong, Soccer
Leadershipinvolvements
- Part of a podcast speaking on any topic that students the University of Houston are interested in
- A member of a Ping Pong club at the University of Houston
- 25 hours of Community Service at the Houston SPCA
- Part of a small racquetball ball club
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Coordinator
The Houstonian Hotel, Club, & Spa
07.2024 - Current
Close Shift Leader
PJ's Coffee
01.2024 - 07.2024
Bachelor's - Petroleum Engineering PENDING 2027
University of Houston
High School Diploma -
Heights High School (HHS)
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