Summary
Overview
Work History
Education
Skills
Websites
Skillsinterests
Leadershipinvolvements
Languages
Timeline
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Katherine Ramos

Houston,TX

Summary

Experienced customer service professional with expertise in planning and staffing events, making reservations and maintaining records. Well-versed in customer services processes and best practices. Good communication and problem-solving skills with a self-directed and organized approach.

Overview

1
1
year of professional experience

Work History

Guest Service Coordinator

The Houstonian Hotel, Club, & Spa
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.

Close Shift Leader

PJ's Coffee
01.2024 - 07.2024
  • Food Manager Certification
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Bachelor's - Petroleum Engineering PENDING 2027

University of Houston
Houston, TX

High School Diploma -

Heights High School (HHS)
Houston, TX
06.2023

Skills

  • Strong multitasking
  • Team player attitude
  • Guest complaint resolution
  • Exceptional communication
  • Foreign language fluency
  • Computer skills

Websites

Skillsinterests

Ability to learn and adjust quickly, Clear communication with management, team members, and customers, High standards with customer service, Accountable with every action and decision, Proficient with technology, English, Spanish, Drawing, Painting, Reading, Ping Pong, Soccer

Leadershipinvolvements

  • Part of a podcast speaking on any topic that students the University of Houston are interested in
  • A member of a Ping Pong club at the University of Houston
  • 25 hours of Community Service at the Houston SPCA
  • Part of a small racquetball ball club

Languages

Spanish
Native or Bilingual

Timeline

Guest Service Coordinator

The Houstonian Hotel, Club, & Spa
07.2024 - Current

Close Shift Leader

PJ's Coffee
01.2024 - 07.2024

Bachelor's - Petroleum Engineering PENDING 2027

University of Houston

High School Diploma -

Heights High School (HHS)

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Katherine Ramos