Hi, I’m
Katherine Rodelo
Orange,CA
If you stand on the shoulders of others, you have a reciprocal responsibility to live your life so that others may stand on your shoulders. It's the quid pro quo of life. We exist temporarily through what we take, but we live forever through what we give.
Vernon Jordan
Overview
11
years of professional experience
Work History
Camino Health CenterSan Juan Capistrano, CA
CLINIC MANAGER
10.2023 - 05.2025
Job overview
- Oversaw daily operations of medical, dental, and behavioral health clinics, while directly supervising up to twenty-eight staff members
- Collaborated with multiple clinic locations and departments to ensure integration of care between medical, dental, and behavioral health services that resulted in operational efficiency
- Implemented new front office workflows and strategies to optimize patient registration and increase patient satisfaction
- Spearheaded and actively contributed to the development of OBGYN and Pediatric specialty services
- Coordinated with Quality Improvement department and other management team members to implement quality improvement initiatives
- Participated in implementing strategic plans and reinforcing efficient service line models with executive leadership and management team members
- Monitored call operations and assisted with call center oversight
- Discerned and created new scheduling templates and appointment types to foster more efficient operations, diminish provider burn out, while promoting productivity
- Collaborated in back office workflows and trainings with nursing team
- Lead huddles, trainings, and presentations to improve support staff skill sets and teamwork to provide excellent patient customer service and prevent patient escalation
- Supported clinical leadership in onboarding, monitoring, and training provider staff as needed
- Monitored and reinforced staff and provider productivity
- Assisted in preparation of site and program audits and reporting
- Monitored and reported facility concerns and coordinated with building management
- Evaluated staff performance based on job criteria and provided coaching and mentoring as necessary
- Supported Nursing Manager in VFC/VFA vaccine program compliance
Jimenez Medical Group, Inc.Santa Ana, CA
OFFICE MANAGER/ADMINISTRATOR
02.2016 - 10.2023
Job overview
- Oversaw daily office operations and activities
- Interpreted and communicated company policies and procedures
- Coordinated staff meetings and trainings as required and/or requested by owner/physician
- Served as liaison between staff and physician regarding office issues or concerns
- Provided staff with guidance in handling complex problems and resolving escalated patient complaints and/or disputes
- Resolved general or escalated patient complaints and answered patient questions regarding office policies and procedures
- Researched, compiled, and prepared reports, manuals, correspondence, and other documents required by local city, state, and/or governmental agencies
- Arranged annual OSHA training
- Prepared and completed audits for contracted health plans
- Reviewed and fulfilled contract renewals and reaccreditation
- Worked directly with contracted medical group network managers/staff
- Recruited, interviewed, and selected employees
- Conducted employee onboarding and training
- Provided contracted payroll company with employee timecard detail
- Managed company benefits and 401K retirement plans
- Maintained records pertaining to personnel, orders, supplies, and equipment maintenance
- Administered company financials using QuickBooks accounting software
- Directly worked with contracted IT company to identify and resolve computer system and office software issues
- Worked jointly with contracted billing company to identify and resolve patient billing issues and concerns
- Trained/instructed staff in job duties, company policies and procedures
- Ensured patient eligibility verification and administrative procedures were performed and followed as to appropriately establish and provide medical care
- Coordinated activities with other remote and assistant management staff
- Developed and updated office procedures and policies
- Supervised work activities and duties, and prepared work assignments
- Monitored work of office staff to ensure adherence to patient service and quality standards, proper procedures, and correcting errors and problems
- Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria
- Evaluated staff job performance and conformance to office policies and procedures and recommend appropriate personnel action
- Offered recommendations concerning staffing and procedural issues
- Discussed job performance problems directly with staff to identify causes and support problem solving
- Consulted with physician and other staff to resolve problems in areas such as patient customer service, staff performance, quality of care, and work schedules
- Provided support to staff by assisting with front office and back office duties, covered positions as needed
Jimenez Medical Group, Inc.Santa Ana, CA
ASSISTANT REFERRAL COORDINATOR/ADMINISTRATIVE ASSISTANT
09.2013 - 02.2016
Job overview
- Processed referral requests and follow up on specialty referrals
- Submitted eligibility verification
- Notified patients of referral authorization status
- Prepared correspondence for patients regarding referrals and authorizations
- Documented referrals/authorizations into DocMan via electronic health record system (e-MDs)
- Met and greeted specialty representatives and vendors
- Answered, routed, and screened telephone calls
- Scheduled patient appointments
- Assisted patients with questions regarding practice and services provided
- Provided coverage for front office staff with patient check-in process
- Helped with monthly patient billing and follow up
Timeline
CLINIC MANAGER
Camino Health Center
10.2023 - 05.2025
OFFICE MANAGER/ADMINISTRATOR
Jimenez Medical Group, Inc.
02.2016 - 10.2023
ASSISTANT REFERRAL COORDINATOR/ADMINISTRATIVE ASSISTANT
Jimenez Medical Group, Inc.
09.2013 - 02.2016
California State University, Long Beach
Bachelor of Science from Health Care Administration
02.2012 - 05.2013
Summary
Highly skilled and enthusiastic professional with more than 11 years of experience managing operations in patient-centric health care offices. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Education
California State University, Long BeachLong Beach, CA
Bachelor of Science from Health Care Administration
02.2012 - 05.2013
Skills
- Administrative leadership
- Operations management
- Revenue management
- Compliance
- Employee training
- Patient care coordination
- Patient flow
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid time offPaid sick leave401k matchCareer advancementLanguages
English
Native language
Spanish
Proficient (C2)
C2