Katherine Rogel
Lewisville,TX
Summary
Dedicated and personable with strong experience in customer service, sales, and management. Skilled in building relationships, resolving issues, and maintaining organized operations. Currently pursuing Real Estate career to strengthen industry knowledge. Known for clear communication, bilingual ability, and a positive, professional presence. Seeking to bring strong people skills and organizational expertise to a Leasing Consultant role.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hayden Pools Services
01.2025 - Current
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Implemented process improvements to streamline issue resolution, reducing response time significantly.
- Analyzed customer feedback and trends to recommend enhancements in service delivery.
Manager
DelCarmen Jewelry
07.2022 - Current
- Manage daily store operations, including opening/closing, sales reporting, and bookkeeping.
- Provide personalized service by helping customers select jewelry that matches their style.
- Maintain a clean, inviting environment to enhance customer experience.
- Communicate effectively with diverse clientele, ensuring satisfaction and repeat business.
Material Handler/Receiver
CEVA Logistics
02.2021 - 11.2021
- Received and processed incoming shipments while tracking inventory through software systems.
- Coordinated material distribution across departments, meeting production goals consistently.
- Inspected quality of materials and final products.
Production Technician
JW Nutritional
03.2020 - 11.2020
- Packaged health supplements in compliance with safety and quality standards.
- Maintained a clean, efficient workspace to avoid contamination.
- Consistently exceeded production goals.
Sales Representative
Antenna 17 Marketing Group
03.2019 - 03.2020
- Brokered electricity services for residential and business customers.
- Built customer relationships and resolved service-related issues.
- Networked through social media and community outreach to generate leads.
- Handled client transactions with accuracy and professionalism.
Collection Specialist
Caine & Weiner
10.2018 - 03.2019
- Conducted professional negotiations with clients to resolve outstanding debts.
- Handled majority of Spanish-speaking accounts, bridging language barriers.
- Maintained compliance with federal and state collection laws.
Assistant Manager
Subway
08.2015 - 09.2016
- Assisted in store management, including staff support and closing procedures.
- Trained and supervised employees, ensuring proper service and operations.
- Handled financial transactions and maintained a clean, safe environment.
Education
Real Estate Classes
Champions School Of Real Estate
Dallas, TXMedical Assistant -
Brightwood College
Dallas, TX01.2018
High School Diploma - undefined
Creekview High School
01.2018
Skills
- Bilingual: English and Spanish
- Communication and customer service
- Conflict resolution and problem solving
- Organizational skills
- Sales management
- Team leadership
- Data entry
Timeline
Customer Service Representative
Hayden Pools Services
01.2025 - Current
Manager
DelCarmen Jewelry
07.2022 - Current
Material Handler/Receiver
CEVA Logistics
02.2021 - 11.2021
Production Technician
JW Nutritional
03.2020 - 11.2020
Sales Representative
Antenna 17 Marketing Group
03.2019 - 03.2020
Collection Specialist
Caine & Weiner
10.2018 - 03.2019
Assistant Manager
Subway
08.2015 - 09.2016
Real Estate Classes
Champions School Of Real Estate
High School Diploma - undefined
Creekview High School
Medical Assistant -
Brightwood College