Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
Work History
Supervisor
TForce Freight /UPS Freight
04.2004 - 10.2023
Generated weekly status reports to communicate revenue, projects and call center statistics
Established and developed new processes to improve efficiency and enable the team to better assist our customers
Analyzed and resolved customer inquiries, issues and concerns to ensure customer needs are met, making adjustments or corrections to freight bills as necessary
Reviewed a daily billing and rating queue checking that pros are billed per the bill of lading, that the terms are correct and correct or manual pricing is applied
Conducted a needs assessment for the Price Quote Application database that resulted in key enhancements, which led to improved customer service capabilities for our customers
Lead and participated in key customer conference calls to assist in the development of account strategies and to educate internal and external customers on preparing for tradeshow shipments
Managed and monitors call center team to ensure appropriate phone coverage to assist customers
Coached and provided on-going feedback and support to team members to improve performance
Contributed to tremendous growth in revenue over the past 22 years while maintaining or exceeding profit goals.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Tradeshow Specialist
Overnite Transportation Company
03.2000 - 04.2004
Made outbound sales calls to customers on tradeshow exhibitor lists that represented potential opportunities to secure shipments and revenue for Overnite Transportation
Scheduled pick ups to and from shows, checked for billing accuracy, making corrections and adding manual discounts as necessary
Tracked shipments to ensure timely delivery
Educated and assisted exhibitors and Account Managers on the Tradeshow process to be sure their needs are met for successful tradeshow operations.
Listened and responded to customer requests and forwarded necessary information to superiors.
Interpreted clients' needs and introduced services to fit specific requirements.
Developed and managed relationships with key clients and partners to drive growth.
Inside Sales Account Manager
Overnite Transportation Company
09.1998 - 03.2000
Prospected for new customers and opportunities
Built and maintained relationships with customer base within assigned sales territory
Assessed the business needs of customers in my territory.
Education
Bachelor of Arts - English
University of North Carolina
Chapel Hil, NC
1986
Skills
Decision making and problem solving
Project Management and organization
Process development and implementation
Strong customer focus
Excellent written and verbal communication skills
Extensive customer service skills
Relationship builder, internal and external
Positive and enthusiastic attitude
Timeline
Supervisor
TForce Freight /UPS Freight
04.2004 - 10.2023
Tradeshow Specialist
Overnite Transportation Company
03.2000 - 04.2004
Inside Sales Account Manager
Overnite Transportation Company
09.1998 - 03.2000
Bachelor of Arts - English
University of North Carolina
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