Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine S. Damerel

Richmond, ,VA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

25
25
years of professional experience

Work History

Supervisor

TForce Freight /UPS Freight
04.2004 - 10.2023
  • Generated weekly status reports to communicate revenue, projects and call center statistics
  • Established and developed new processes to improve efficiency and enable the team to better assist our customers
  • Analyzed and resolved customer inquiries, issues and concerns to ensure customer needs are met, making adjustments or corrections to freight bills as necessary
  • Reviewed a daily billing and rating queue checking that pros are billed per the bill of lading, that the terms are correct and correct or manual pricing is applied
  • Conducted a needs assessment for the Price Quote Application database that resulted in key enhancements, which led to improved customer service capabilities for our customers
  • Lead and participated in key customer conference calls to assist in the development of account strategies and to educate internal and external customers on preparing for tradeshow shipments
  • Managed and monitors call center team to ensure appropriate phone coverage to assist customers
  • Coached and provided on-going feedback and support to team members to improve performance
  • Contributed to tremendous growth in revenue over the past 22 years while maintaining or exceeding profit goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.

Tradeshow Specialist

Overnite Transportation Company
03.2000 - 04.2004
  • Made outbound sales calls to customers on tradeshow exhibitor lists that represented potential opportunities to secure shipments and revenue for Overnite Transportation
  • Scheduled pick ups to and from shows, checked for billing accuracy, making corrections and adding manual discounts as necessary
  • Tracked shipments to ensure timely delivery
  • Educated and assisted exhibitors and Account Managers on the Tradeshow process to be sure their needs are met for successful tradeshow operations.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Developed and managed relationships with key clients and partners to drive growth.

Inside Sales Account Manager

Overnite Transportation Company
09.1998 - 03.2000
  • Prospected for new customers and opportunities
  • Built and maintained relationships with customer base within assigned sales territory
  • Assessed the business needs of customers in my territory.

Education

Bachelor of Arts - English

University of North Carolina
Chapel Hil, NC
1986

Skills

  • Decision making and problem solving
  • Project Management and organization
  • Process development and implementation
  • Strong customer focus
  • Excellent written and verbal communication skills
  • Extensive customer service skills
  • Relationship builder, internal and external
  • Positive and enthusiastic attitude

Timeline

Supervisor

TForce Freight /UPS Freight
04.2004 - 10.2023

Tradeshow Specialist

Overnite Transportation Company
03.2000 - 04.2004

Inside Sales Account Manager

Overnite Transportation Company
09.1998 - 03.2000

Bachelor of Arts - English

University of North Carolina
Katherine S. Damerel