Summary
Overview
Work History
Education
Skills
Timeline
Certification
Professional Developement
References
Generic

Katherine Williams

Lansdowne,PA

Summary

Positive and upbeat Front Desk Agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

34
34
years of professional experience
1
1
Certificate

Work History

Private Nanny

Nick Forrester
Havertowne, PA
03.2023 - Current
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Hotel Accounts Payables

Apple Vacations
Newtown Square, PA
04.2013 - 12.2017
  • Handled vendor invoice processing according to company policy.
  • Matched invoices with purchase orders, audited for discrepancies and coded each according to general ledger standards.
  • Organized records for yearly audits.

Reservationist

Apple Vacations
Newtown Square, PA
11.2010 - 04.2013
  • Facilitated customer reservations by providing booking information and processing payments.
  • Assisted customers with purchase of travel arrangements and accommodations.

Night Auditor

Crowne Plaza Downtown
Philadelphia, PA
06.2009 - 01.2011
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Accounts Payable/General Cashier

Crowne Plaza Downtown
Philadelphia, Pennsylvania
08.2007 - 06.2009
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.

F &B Administrative Assistant

Crowne Plaza Downtown
Philadelphia, PA
03.2005 - 08.2007
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled appointments, meetings and events for management staff.

Customer Service Associate

Toys R Us
Springfield, PA
10.2002 - 03.2005
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Night Manager

Doubletree Club Hotel
Philadelphia, PA
08.1999 - 06.2002
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Established friendly relationships with regular guests, members and residents.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Oversaw night audit function and preparation of daily financial reports.

Night Auditor

Comfort Inn- Penn's Landing
Philadelphia, Pennsylvania
03.1997 - 08.1999
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Completed nightly updates to hotel rates and individual room charges.
  • Coordinated with guest services and concierge team to meet guest needs.

Assistant Front Office Manager/Night Manager

Holiday Inn Center City
Philadelphia, Pennsylvania
03.1990 - 07.1993
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Created and optimized employee schedules for shift coverage.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Arts - Early Childhood Education

Delaware County Community College
Media, PA
05.2019

Associate of Science - Accounting And Finance

Pierce Junior College
Philadelphia, PA
05.1987

Skills

  • Social Integration
  • Academic Support
  • Activities Planning
  • Microsoft Word
  • Decision Making
  • Problem-Solving
  • Verbal and Written Communication
  • Computer Skills
  • Switchboard Operation
  • Complaint Resolution
  • MS Office
  • Shift Scheduling

Timeline

Private Nanny

Nick Forrester
03.2023 - Current

Hotel Accounts Payables

Apple Vacations
04.2013 - 12.2017

Reservationist

Apple Vacations
11.2010 - 04.2013

Night Auditor

Crowne Plaza Downtown
06.2009 - 01.2011

Accounts Payable/General Cashier

Crowne Plaza Downtown
08.2007 - 06.2009

F &B Administrative Assistant

Crowne Plaza Downtown
03.2005 - 08.2007

Customer Service Associate

Toys R Us
10.2002 - 03.2005

Night Manager

Doubletree Club Hotel
08.1999 - 06.2002

Night Auditor

Comfort Inn- Penn's Landing
03.1997 - 08.1999

Assistant Front Office Manager/Night Manager

Holiday Inn Center City
03.1990 - 07.1993

Associate of Arts - Early Childhood Education

Delaware County Community College

Associate of Science - Accounting And Finance

Pierce Junior College

Certification

Havertowne
  • CPR Training - exp 2025
  • First aid -exp 2025

Professional Developement

  • Completed numerous courses and seminars in Customer Service Management, Time Management, Leadership, Customer Satisfaction Enhancement, Supervision, Team Building and training.

References

References available upon request.

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