KATHERINE TOLER
Lynchburg,VA
Summary
Over two years of experience in health care, medical documentation, and clerical support. Over four years of undergraduate education and practical experience in Natural, Physical, and Behavioral Sciences, complemented by extensive research and project involvement. Strong background in customer service, education, and retail sales. Efficient, versatile, with a professional and teamwork mindset. Detail orientated, eager to learn, and efficient when performing under pressure. Skilled communicator with a natural ability to foster connections with clients, colleagues, and students, ensuring positive experiences and outcomes. Possesses knowledge of and completed the following college level courses: General Psychology, Physiological Psychology, Social Psychology, Multicultural Counseling and Research, Anatomy and Physiology, Differential Calculus.
Overview
6
6
years of professional experience
Work History
Certified Dermatology Technician
Dermatology Consultants
03.2024 - Current
- Assisting with patient intake, recording medical histories, updating and managing medical records, and preparing patients for examinations.
- Documented medical visits and procedures in real time, including patient history, diagnoses, treatments, and follow-up instructions.
- Assisted in coordinating referrals, preparing lab specimens, and managing prescription requests.
- Ensured compliance with medical standards and maintained data for quality reporting.
Medical Scribe
Community Access Network
06.2023 - 03.2024
- Recording patient encounters, medical histories, symptoms, diagnoses, and treatment plans in electronic health records (EHR) systems.
- Ensured efficiency in patient documentation and medical record accuracy.
- Managed documentation to streamline clinic operations and reduce physician burnout.
- Assisted with paperwork, referrals, prescriptions, and test orders.
- Communicating professionally with patients and healthcare providers.
Retail Associate
TJ Maxx
01.2022 - 07.2022
- Engaged with shoppers, answered questions, and ensured a positive shopping experience.
- Delivered excellent customer experiences across multiple departments.
- Maintained store cleanliness.
- Promoted credit and loyalty programs to customers.
- Worked with colleagues to meet store goals and maintain efficiency.
Assistant Teacher
New Kent Christian Academy
09.2020 - 12.2021
- Assisted with lesson preparation, setting up materials, and helped maintain a structured learning environment.
- Worked with students individually or in small groups to reinforce learning concepts and provide additional support.
- Help guide students in proper classroom procedures and behavior.
- Took attendance, tracked student progress, and assisted with grading assignments.
Biology & Chemistry Tutor
Liberty University
08.2019 - 01.2020
- Provided academic support in general biology and chemistry courses.
- Developed personalized study plans based on students' needs and learning styles.
- Led group tutoring sessions as the head chemistry tutor.
- Used engaging methods to enhance understanding.
- Assessed student performance and adjusted teaching methods accordingly.
Education
Bachelor of Science - Interdisciplinary Studies with a focus in Natural Science, Physical Science, & Behavioral Science
Liberty University
05.2022
Skills
- Understanding of healthcare laws
- Ethics
- Policies
- Highly adaptable
- Multitasking
- Strong time management
- Organizational abilities
- Excellent communication
- Interpersonal skills
- Problem-solving capabilities
- Resilience under pressure
- Leadership experience
- Teamwork
- Strategic decision-making
- Meticulous attention to detail
- Accuracy in tasks
- Clinical documentation
- Medical terminology proficiency
- Dermatological diagnostics
- Customer service
- Reliable team player
- Direct patient care
- HIPAA compliance
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Electronic health records
- Specimens collection and processing
- Adaptable
- Sterilization techniques
- Patient scheduling
- Patient assessments
- Understanding of healthcare laws
- Electronic medical records
- Data entry
- Patient care coordination
- Conflict resolution
- Customer relationship management (CRM)
- Appointment setting
- Equipment sterilization
- Monitoring patient progress
- Medical records management
- Medical office management
- Medical billing and coding
- Relationship building
- Classroom support
- Complex Problem-solving
- Mentoring students
- Effective communication
- Student tutoring
- Stress management
- Behavior modeling
- Student engagement
- Material preparation
- Classroom preparation and maintenance
- Powerpoint presentations
- Small group instruction
- Study skills development
Timeline
Certified Dermatology Technician
Dermatology Consultants
03.2024 - Current
Medical Scribe
Community Access Network
06.2023 - 03.2024
Retail Associate
TJ Maxx
01.2022 - 07.2022
Assistant Teacher
New Kent Christian Academy
09.2020 - 12.2021
Biology & Chemistry Tutor
Liberty University
08.2019 - 01.2020
Bachelor of Science - Interdisciplinary Studies with a focus in Natural Science, Physical Science, & Behavioral Science
Liberty University
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