Katherine Victoria Smalls
Chicago,IL
Summary
Accomplished Associate Director with expertise in developing Business Intelligence solutions that transform source data into actionable insights, enhancing efficiency and productivity. Skilled in fostering collaboration among business leaders, clients, and offshore teams, which drives project success. Renowned for mentoring junior staff and building strong teams, creating a supportive culture for growth. Offers a proven ability to thrive in fast-paced environments that prioritize innovation and teamwork.
Overview
13
13
years of professional experience
Work History
Associate Director
Guidehouse
Chicago, IL
01.2022 - Current
- Managed the BITS solution, which expanded to a suite of 30+ modules, becoming standard outputs for all clinical engagements and most workforce, corporate services, and physician services engagements, thereby increasing consistency and reliability in our offerings.
- Managed and directed the BITS team that increased to 10 professionals, focusing on improving efficiency and processes while driving product expansion, which helped enhance team performance and output quality.
- Collaborated with Partners and Directors within the Healthcare practice to develop a SQL database and Power BI tools that effectively display KPIs from past and existing clients, which aids in showcasing qualifications to prospective clients and supports our sales strategy.
- Successfully led the distribution of 800+ physician reports to APPs and their managers each month, working closely with our RPA team to develop an automated BOT that emails reports to all recipients within 30 minutes.
- Acted as an Analytics Project Manager, leading one of our largest projects to date, valued at $100M over 3 years, which further established our expertise and capability in managing significant healthcare initiatives.
- Worked with the Analytics team to streamline our ETL and QA/Validation processes by creating dynamic stored procedures that all teams can use, regardless of focus. Documented these processes in GitHub to empower new employees to learn independently, enhancing overall team efficiency.
Managing Consultant
Guidehouse
Chicago, IL
07.2019 - 01.2022
- Led analytics projects as the primary point of contact for data elements, which ensured that all necessary information was organized and accessible for engagements.
- Developed comprehensive analytical plans, helping to deliver solutions on time for both internal and external meetings.
- Monitored project budgets closely, which helped maintain high profit margins and financial efficiency throughout the project lifecycle.
- Managed an offshore team of 7, including a Scrum Master, Business Analyst, ETL and BI developers, and QA members, which facilitated the successful development of the BITS solution—covering client-facing clinical, workforce, and corporate BI needs.
- Trained and mentored junior staff on internal processes and industry best practices, which boosted their skills and confidence while ensuring quality in their analyses and solution development.
- Reviewed junior staff's analyses and solution development, providing constructive feedback that helped improve their performance and understanding of complex concepts.
Senior Consultant
Guidehouse
Chicago, IL
03.2018 - 07.2019
- Developed the Baseline and Implementation Tracking System (BITS), which allows both internal and external clients to assess performance and conduct root cause analyses more effectively, thereby enhancing overall operational efficiency.
- Created a subscription-based 'leave-behind' tool within BITS, generating additional revenue for Guidehouse after advisory support was completed, which helped sustain ongoing client relationships.
- Built comprehensive Tableau and Spotfire models for various areas within the healthcare practice, which visualize key performance indicators (KPIs) over time, offering comparisons against budget, project targets, and national benchmarks from reputable sources like CMS, 3M, and Truven, thereby aiding clients in informed decision-making.
- Acted as a liaison between the US Analytics team and the India-based Analytics team, which facilitated collaboration to develop tailored tools for each client, ultimately streamlining processes and improving service delivery.
Consultant
Guidehouse
Chicago, IL
04.2016 - 03.2018
- Enhanced the Excel-based Span of Control solution by developing outputs in Tableau, which improved visualizations and automated processes, leading to significant time savings on output creation.
- Created a new Perioperative tool in Tableau by collaborating closely with the clinical team to gather requirements, effectively displaying KPIs and metrics that drive actionable plans for improved patient outcomes. Transitioning from Excel to Tableau, saved at least 20 hours of billed client time for each assessment related to both Span of Control and Perioperative analyses.
- Performed ad-hoc analyses to provide immediate insights and support to clients, ensuring they received timely and relevant information for their decision-making processes, ultimately enhancing client satisfaction.
Consultant
Donlen Corporation
Northbrook, United States
11.2012 - 04.2016
- Developed and delivered on-site presentations of scorecards, which provided clients with clear insights into their fleet performance and identified areas for improvement to reduce costs.
- Conducted thorough analyses for clients and prospects, helping them pinpoint cost savings, enhance fleet efficiency, and lower carbon emissions.
- Identified over $11M in annualized savings in 2015, showcasing a significant impact on clients' bottom lines.
- Created a white paper that outlined the benefits of offering company vehicles to employees rather than reimbursing them for personal vehicle use, which contributed to Donlen's business growth.
Education
Master of Science - Engineering Management
Duke University
Durham, United StatesBachelor of Science - General Engineering
University of Illinois At Urbana-Champaign
Urbana, United States12-2010
Skills
- SQL
- Github
- Power BI
- Tableau
- Spotfire
- Python
- Visual Studio Code
- Visual Studio Code
Timeline
Associate Director
Guidehouse
01.2022 - Current
Managing Consultant
Guidehouse
07.2019 - 01.2022
Senior Consultant
Guidehouse
03.2018 - 07.2019
Consultant
Guidehouse
04.2016 - 03.2018
Consultant
Donlen Corporation
11.2012 - 04.2016
Master of Science - Engineering Management
Duke University
Bachelor of Science - General Engineering
University of Illinois At Urbana-Champaign