KATHERINNE LARIN
Fairfax,VA
Summary
I am a focused person with strong customer service and good multitasking abilities. I am motivated to positively impact business operations by effortlessly following direction. I have excellent data entry and appointment/meeting scheduling skills. I also am a fast and vast learner. I am determined and willing to learn anything. I am experienced in accounting due to helping the accountant for a couple of months before I had to return to the front desk due to minor inconveniences that the company faced
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Receptionist
Koons Collision Center
08.2022 - Current
- I greet incoming guests, notify personnel of guest arrivals, schedule appointments in person and over the phone, as well as direct individuals to correct meeting spaces
- I communicate with clients over the phone and through email
- I deliver exceptional customer service by answering their questions professionally and independently resolving issues
- I am responsible for cleaning and organizing the office and related areas, keeping the entryway clean, tidy, and functional
- I record inquiries, complaints, and comments as well as action taken.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
Retail Associate
Nordstrom Rack
08.2021 - 06.2022
- I was responsible for helping a diversity of customers find what they were looking for, for different types of occasions
- My job responsibilities consist of organizing store inventory by color and size, assisting customers with their selections in the fitting room, helping people find their style, as well as assisting the cash register when they needed backup, promoting the company's app and credit card service while getting patrons to sign up, and providing friendly customer service.
Retail Associate
Victoria's Secret
10.2020 - 04.2022
- My job responsibilities consist of organizing store products to ensure easy accessibility for customers
- I also worked the register once the store was open to ensure the line was moving fast enough, I was also in charge of getting customers to sign up for the credit card to help the store's revenue
- Another responsibility I had was to come to work super early to set up the store's floor to make it appealing to the customer's eye
- I was responsible for having exceptional customer service.
Retail Associate
Papaya
04.2019 - 11.2019
- My job responsibilities were to help customers find items within the store, colorize and size clothing to ensure that customers had easy access while shopping, operate the cash register quickly and accurately, and help the store manager with opening and closing duties
- I was required to have the right answer for the customer's satisfaction.
- Tracked inventory levels for restocking purposes.
Crew Member/ Barista
Panera Bread
06.2018 - 10.2018
- My responsibilities were preparing customers' food orders for both in-store dining and to-go orders, preparing customer drinks by following the company guidelines to perfect the drinks, ensuring that the work station is stocked and sanitized for safe food preparation, and providing friendly and efficient customer service to all patrons
- I worked the barista station, the cash register, the dining, and the food preparation station making hot and cold meals.
Education
Liberal Arts
Northern Virginia Community College
Annandale, Va12.2019
Diploma -
Falls Church High School
Falls church, Va06.2018
Skills
- Proficient with technology
- Quick to learn new skills
- Leadership ability
- Can keep a level head in uncomfortable situations
- Multi-Line Phone System
- Excellent Communication Skills
Timeline
Administrative Assistant/Receptionist
Koons Collision Center
08.2022 - Current
Retail Associate
Nordstrom Rack
08.2021 - 06.2022
Retail Associate
Victoria's Secret
10.2020 - 04.2022
Retail Associate
Papaya
04.2019 - 11.2019
Crew Member/ Barista
Panera Bread
06.2018 - 10.2018
Liberal Arts
Northern Virginia Community College
Diploma -
Falls Church High School
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