Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Katherleen Grant

Store Manager
Waycross,GA

Summary

Motivated professional with 17 years of managerial experience. Strengths in supervising employees, promoting optimal customer service and increasing sales. Adept in loss prevention, training employees and merchandising. Committed to creating an environment that is conducive to achieving company goals.

Overview

18
18
years of professional experience

Work History

Store Manager

Taylor Pools Inc
05.2015 - 07.2024
  • Exceptional customer service with increased sales.
  • Opened and closed store.
  • Sold in-ground and above ground pools.
  • Wrote pool contracts.
  • Troubleshot minor equipment problems.
  • Documented any pool issues and communicated them to my superior.
  • Worked with an outside company to install a new POS and debit/credit systems.
  • Performed pool and spa water analysis and chemically balanced water.
  • Knowledgeable in pool equipment and parts, and assisted customers with their needs.
  • Repaired automatic pool vacuum cleaners.
  • Followed procedures for submitting warranty claims.
  • Placed inventory orders and restocked shelves.
  • Organized new merchandise and displayed seasonal products for quick sell.
  • Trained new employees.

Store Manager

Friendly Express
03.2012 - 05.2015
  • Managed daily operations to ensure smooth functioning of the store.
  • Addressed customer complaints promptly and resolved issues efficiently.
  • Scheduled employees according to the needs staying under the budget hours.
  • Developed, managed and assigned tasks based on requirements to be met.
  • Closed out each day, which included counting safe drop money, accounting for all receipts and reports and making daily bank deposits.
  • Utilized computer program to input and balance daily paperwork.
  • Analyzed sales and data to identify underperforming products and increased orders for higher selling items.
  • Reviewed P&L reports in conjunction with cash flow.
  • Significantly increased sales.
  • Researched all loss prevention concerns and problems.
  • Interviewed candidates and hired qualified employees.
  • Aided in opening four out of eight newly purchased convenient stores.
  • Oversaw operations, inspected food quality and display case and managing food safety.

Store Manager

Flash Foods
10.2006 - 09.2011
  • Divisional Hiring Manager and Training Manager.
  • Assessed and identified training needs, and assisted in writing the company’s first training manual.
  • Coached and trained new hired supervisors, managers, store associates and IT on store side functions.
  • Wrote detailed training instructions for new software, equipment and programs to incorporate in the daily operations and end of day paperwork.
  • Performed daily paperwork and bank deposits.
  • Implemented sales and data and substantially increased sales.
  • Compared weekly sale reports to inventory on hand to deduce shrinkage, increase sales and cut down on waste.
  • Performed weekly store orders and submitted to the warehouse.

Education

Medical Transcriptionist Associates Degree - Medical Transcriptuon

Okekefenokee Technical College
Waycross
03.1998

Skills

Driving sales growth

Timeline

Store Manager

Taylor Pools Inc
05.2015 - 07.2024

Store Manager

Friendly Express
03.2012 - 05.2015

Store Manager

Flash Foods
10.2006 - 09.2011

Medical Transcriptionist Associates Degree - Medical Transcriptuon

Okekefenokee Technical College

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Katherleen GrantStore Manager