Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathern Bowles

Essex,MD

Summary

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Flexible hard worker ready to learn and contribute to team success.

Overview

22
22
years of professional experience

Work History

Patient Service Representative

Mercy Medical Center Baltimore Md
Reisterstown, MD
11.2021 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.

Medical Call Center Representative

Mercy Medical Center Baltimore Md
Reisterstown, MD
11.2021 - Current
  • Managed incoming calls and scheduled appointments for patients.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Assisted in resolving customer complaints in a timely manner.
  • Provided medical advice over the phone according to established protocols.
  • Entered patient data into electronic health records accurately and efficiently.
  • Maintained up-to-date knowledge of healthcare industry trends and regulations.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Processed payments from patients for copayments or other fees related to their care.
  • Educated patients on proper use of medications, treatments, and follow-up care instructions.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Collaborated with physicians, nurses, and other staff members as needed.
  • Performed outbound calls to remind patients about upcoming appointments.

Unit Secretary

University Of Maryland Medical System
Baltimore, MD
11.2010 - 10.2021
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Coordinated with other departments to ensure timely delivery of services to patients.

Clerical Associate

Saint Agnes Hospital
Baltimore, MD
11.2006 - 01.2008
  • Answered customer inquiries via phone and email.
  • Performed receptionist duties such as greeting visitors and answering calls.
  • Reviewed patient records for accuracy and completeness.
  • Provided administrative support to medical staff members during emergency situations.
  • Entered patient information into computer database system accurately and efficiently.
  • Facilitated communication between clinical staff members, physicians, nurses, and other departments within the facility.
  • Provided customer service assistance to patients including resolving complaints or concerns.
  • Assisted in orienting new employees to the ER department policies and procedures.
  • Performed basic clerical duties such as photocopying, faxing, mail distribution.
  • Coordinated transportation arrangements for discharged patients when necessary.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.

Emergency Room Secretary

Franklin Square Hospital
Rosedale, MD
07.2002 - 10.2005
  • Greeted patients and visitors in a professional manner.
  • Answered incoming calls, responded to inquiries, and directed callers to appropriate personnel.
  • Maintained filing systems for patient medical records, correspondence, reports, forms.
  • Entered patient information into computer database system accurately and efficiently.
  • Facilitated communication between clinical staff members, physicians, nurses, and other departments within the facility.
  • Performed basic clerical duties such as photocopying, faxing, mail distribution.
  • Coordinated transportation arrangements for discharged patients when necessary.

Education

Associate of Science - Diagnostic Medical Sonography

The Community College of Baltimore County
Rosedale, MD

Skills

  • Check-in coordination
  • Reception Management
  • Appointment confirmation
  • Document filing
  • Eligibility Determination
  • Recording histories
  • Patient greeting
  • Insurance verifying
  • Appointment Scheduling
  • Routing lab results
  • Customer Service
  • Patient Intake
  • Scheduling appointments
  • Payment Collection
  • Insurance Verification
  • Medicaid
  • Medical insurance

Timeline

Patient Service Representative

Mercy Medical Center Baltimore Md
11.2021 - Current

Medical Call Center Representative

Mercy Medical Center Baltimore Md
11.2021 - Current

Unit Secretary

University Of Maryland Medical System
11.2010 - 10.2021

Clerical Associate

Saint Agnes Hospital
11.2006 - 01.2008

Emergency Room Secretary

Franklin Square Hospital
07.2002 - 10.2005

Associate of Science - Diagnostic Medical Sonography

The Community College of Baltimore County

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Kathern Bowles