Kathern Culpepper
Falls City,TX
Summary
Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Connally Memorial Medical Center
05.2023 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Built comprehensive employee recruiting strategy.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
Office Administration Assistant
TXam Pumps
01.2023 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Business Manager
Eagle Ford Quick Lube
02.2013 - 04.2021
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Built comprehensive employee recruiting strategy.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
Education
MBA - Human Resources Management
University of Houston - Victoria
Victoria, TX05.2024
BBA - Human Resources Management
University of Houston - Victoria
Victoria, TX12.2020
Skills
- Team Bonding
- Records Preparation
- Interviewing Expertise
- Employee Programs
- Compensation and Benefits
- Employee Relations
- Employee Counseling
- New Employee Orientation
- FMLA Comprehension
- Employee Recruitment
- Employee File Management
- QuickBooks Proficiency
- Budget Development
Timeline
Human Resources Generalist
Connally Memorial Medical Center
05.2023 - Current
Office Administration Assistant
TXam Pumps
01.2023 - 05.2023
Business Manager
Eagle Ford Quick Lube
02.2013 - 04.2021
MBA - Human Resources Management
University of Houston - Victoria
BBA - Human Resources Management
University of Houston - Victoria
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