Katheryn Dehlinger
Buffalo
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Commercial Cards Service Manager
HSBC
Buffalo, NY
11.2025 - Current
- Assisted service team in delivering exceptional customer experiences and resolving complex issues.
- Analyzed service metrics to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to develop service delivery strategies aligned with organizational goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
Associate Analyst II
AML RightSource
07.2022 - 11.2025
- Provide advice and counsel to clients in order to fight financial crime and mitigate financial crime risks
- Performing detailed monitoring of transactional activity to identify suspicious activity
- Ensuring compliance with regulatory policies, operational policies and reviewing client files for the purpose of KYC (know your customer) procedures
- Assist clients in making decisions in order to be compliant with applicable law and regulations
- Research and analyze various data sources and provide written recommendations and conclusions
- Collaborate with teammates in order to exceed quality and production requirements
Detailer
Enterprise Rent-A-Car
07.2021 - 07.2022
- Worked as a team to maintain efficient work environment
- Cleaning interior and exterior of vehicles
- Complying with company standards and customer requests
- Familiar with inspecting vehicles for any damage prior to beginning work process
Server
The Draft Room
08.2019 - 03.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Assisted with training of new staff members
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
Sales Assistant
West Herr Toyota
07.2019 - 09.2019
- Proficient in explaining features and benefits of different types of vehicles to potential buyers
- Accurately maintained records of all transactions, ensuring timely follow up with customers
- Developed strong interpersonal skills through interacting with customers on a daily basis
- Excelled in providing exceptional customer service in a fast-paced environment
Gymnastics Coach
Hamburg Gymnastics Club
12.2015 - 06.2019
- Created lesson plans that incorporate various skills to challenge the athletes while ensuring their safety
- Cultivated relationships with other coaches and staff members within the organization
- Communicated with parents regarding children's behavior and progress
- Supported team morale through positive reinforcement and communication of goals
- Provided technical instruction on proper technique for tumbling, vaulting, bars, beam, floor exercises
Education
Bachelor of Science - Criminal Justice, Intelligence Studies
Buffalo State College
05.2022
Associate Degree - Criminal Justice Studies
Erie Community College
05.2020
Advanced Regents Degree - undefined
Hamburg High School
06.2018
Skills
- World Check
- Citrix Workspace
- Equifax
- MS Excel
- Salesforce
- Verbal and written communication
- Critical thinking
- Problem-solving
- Multitasking and organization
- Conflict resolution
Timeline
Commercial Cards Service Manager
HSBC
11.2025 - Current
Associate Analyst II
AML RightSource
07.2022 - 11.2025
Detailer
Enterprise Rent-A-Car
07.2021 - 07.2022
Server
The Draft Room
08.2019 - 03.2020
Sales Assistant
West Herr Toyota
07.2019 - 09.2019
Gymnastics Coach
Hamburg Gymnastics Club
12.2015 - 06.2019
Associate Degree - Criminal Justice Studies
Erie Community College
Advanced Regents Degree - undefined
Hamburg High School
Bachelor of Science - Criminal Justice, Intelligence Studies
Buffalo State College
Community-Driven Project
Peaceprints of Western New York-Student Volunteer. Provided a research based presentation to former inmates in order to equip them with knowledge on today's technology, resume building, etc, so that they may begin a new life after completing prison time.