Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katheryn DeMaranville

Des Moines

Summary

Dynamic Shift Lead Manager at Dunkin with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in employee training and team collaboration, I foster a motivated workforce while ensuring adherence to safety protocols. Committed to quality control, I consistently drive performance improvements and elevate service standards.

Overview

7
7
years of professional experience

Work History

Shift Lead Manager

Dunkin
06.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Developed staff training programs to improve skillsets and overall team performance.

Tutor

DMACC
06.2023 - 04.2024
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Manager

Mr.bibbs
01.2021 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Assembly Line Production Worker

DeeZee
01.2020 - 12.2020
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.

Assembly Line Worker

Hyvee Commissary
01.2018 - 01.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Boxed, labeled, and transported items to support assembly operations.
  • Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
  • Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.

Education

Associate Of Arts - Social Work

Dmacc
Des Moines, IA

GED -

Dmacc
Des Moines, IA
01.2020

Skills

  • Customer service
  • Employee training
  • Product assembly
  • Assembly and production
  • Quality control
  • Safety protocols
  • Safety procedures
  • Manufacturing experience
  • Team collaboration
  • Data entry
  • Customer service focus
  • Workplace safety
  • Staff motivation
  • Punctual and reliable
  • Energetic and enthusiastic
  • Training and mentoring
  • Team development

Timeline

Shift Lead Manager

Dunkin
06.2024 - Current

Tutor

DMACC
06.2023 - 04.2024

Manager

Mr.bibbs
01.2021 - 02.2023

Assembly Line Production Worker

DeeZee
01.2020 - 12.2020

Assembly Line Worker

Hyvee Commissary
01.2018 - 01.2020

Associate Of Arts - Social Work

Dmacc

GED -

Dmacc

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Katheryn DeMaranville