Summary
Overview
Work History
Education
Skills
Timeline
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KATHERYN HAGE

KATHERYN HAGE

Lakeside,Ca

Summary

Motivated medical professional committed to contributing to team success and providing exceptional patient care. Demonstrated proficiency across diverse fields, reflecting adaptability and a strong desire to learn. Committed to going the extra mile to create a positive and satisfying experience for both colleagues and patients.

Overview

17
17
years of professional experience

Work History

Front Desk/ Call Center Specialist

UCSD Health
02.2024 - Current
  • Check in, Check out and schedule appropriate appointments
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
  • Delivered exceptional customer service to every patient with a friendly greeting and creating welcoming and positive experience.

Medical Receptionist / Office Assistant

Center for Digestive Disorders
11.2018 - 11.2023
  • Accomplished medical receptionist with 5 years of experience in a fast-paced, high-volume Gastroenterology office
  • Proficient in administrative tasks such as inventory management, accounts receivable, and patient record management
  • Greet and assist patients with a warm and welcoming demeanor, ensuring accurate information and insurance eligibility
  • Answer incoming calls on a multi-line system and schedule, reschedule, and verify patient appointments
  • Coordinate upcoming procedures with hospital staff, collecting patient information, records, and insurance authorization
  • Submit patient documents to the hospital and explain procedures to patients
  • Organize meetings with physicians and utilize EMR software to manage patient records while upholding confidentiality
  • Collect co-pays and maintain patient account balance
  • Experienced in Allscripts.

Head Teacher

The Growing Place Montessori
09.2015 - 05.2018
  • Fostered a positive learning environment by providing individualized attention and care to each child
  • Monitored student performance and mentored staff through effective communication and leadership skills
  • Kept parents informed about their child's academic growth and provided feedback for improvement
  • Planned and organized engaging lesson plans to spark interest in new topics
  • Created visually appealing and intellectually stimulating environments conducive to child-centered learning
  • Collaborated with external advisors and maintained a safe and healthy space for learning
  • Ensured effective communication and support for teachers' professional duties through timely information dissemination
  • Attended professional development meetings to lead, motivate, support, challenge, and develop staff.

Assistant Teacher

The Growing Place Montessori
09.2013 - 09.2015
  • Gained knowledge of the Montessori philosophy through a mentorship program and observed effective teaching techniques
  • Utilized positive interactions to help children problem-solve and assisted in developing age-appropriate lesson plans
  • Maintained regular communication with families to support each child's learning process
  • Led activities fostering physical, mental, and social development, such as games, crafts, and storytelling
  • Instructed and monitored students in the use and care of materials to ensure a safe learning environment.

Bartender / Waitress

Oggi's Sports Brewhouse Pizza
07.2007 - 10.2014
  • Provided excellent customer service in a lively sports environment, showcasing expertise in craft brews, cocktails, and food pairing
  • Prioritized orders and maintained customer satisfaction during busy hours
  • Thrived in an exciting sports bar restaurant, demonstrating composure in handling stressful situations
  • Coordinated with management to develop effective training strategies for new employees
  • Diplomatic and tactful when dealing with challenging situations, with a strong memory for improved service efficiency
  • Collaborated effectively with diverse personalities, promoting teamwork and a positive atmosphere.

Office Assistant / Process Server

Law Offices of JP Miller Jr.
10.2010 - 01.2014
  • Assisted a solo practitioner in maintaining office organization within a private law firm
  • Conducted data entry and organized client files to optimize processes
  • Sorted and distributed communications promptly, ensuring accuracy and validity of information
  • Performed receptionist duties when required and facilitated the efficient filing and retrieval of court documents
  • Collaborated with attorneys to locate defendants, serve court processes, and provide detailed reports.

Education

North American Montessori Teaching Certification -

North American Montessori Center
08.2015

High School Diploma -

Valhalla High School
06.2006

Skills

  • Consistently maintains a professional demeanor in all interactions
  • Proficient in scheduling appointments
  • Skilled in multitasking and prioritizing duties effectively
  • Excellent communication abilities with providers, colleagues, and patients
  • Strong conflict resolution skills, adept at resolving issues and finding mutually satisfactory solutions
  • Meticulous attention to detail
  • Ability to balance multiple tasks simultaneously
  • Inbound phone calls
  • Customer Relations
  • Call Documentation
  • Epic training

Timeline

Front Desk/ Call Center Specialist

UCSD Health
02.2024 - Current

Medical Receptionist / Office Assistant

Center for Digestive Disorders
11.2018 - 11.2023

Head Teacher

The Growing Place Montessori
09.2015 - 05.2018

Assistant Teacher

The Growing Place Montessori
09.2013 - 09.2015

Office Assistant / Process Server

Law Offices of JP Miller Jr.
10.2010 - 01.2014

Bartender / Waitress

Oggi's Sports Brewhouse Pizza
07.2007 - 10.2014

North American Montessori Teaching Certification -

North American Montessori Center

High School Diploma -

Valhalla High School

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KATHERYN HAGE