Katie Hagen
Minnetonka, MN, United States, 55345
Summary
Highly driven and experienced Office Director with a proven track record of driving operational excellence and optimizing efficiency in office environments. Skilled in leading a team, managing budgets, implementing policies and procedures, and fostering a positive work culture. With strong communication and organizational skills, I excel in overseeing day-to-day operations, strategic planning, and vendor management. I am adept at problem-solving, adapting to change, and consistently delivering results that align with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Revenue Cycle Coordinator
Vail Communities
08.2024 - Current
- Managed accounts receivable processes, including billing, collections, and payment posting to ensure timely and accurate revenue recognition
- Implemented revenue cycle best practices and streamlined workflows to improve operational efficiency and reduce revenue leakage
- Collaborated with cross-functional teams, including finance, billing, coding, and compliance, to optimize revenue cycle performance and ensure regulatory compliance
- Developed and maintained relationships with payers, providers, and other stakeholders to resolve billing disputes and facilitate revenue cycle operations
Office Director (Medical Coding/Billing)
Psy-Fi TMS (Dr. Sujit Varma Inc)
03.2020 - 07.2024
- Oversaw all aspects of the medical coding and billing department, ensuring accurate and timely submission of claims. Experience with insurance follow up with EFA/EFT enrollment with all insurance payers.
- Implement strategies to improve coding accuracy and efficiency, resulting in a decrease in denials and rejections, knowledge of payer remittance advice, inbound/outbound 835 files, familiarity utilizing lockbox receivables.
- Develop and maintain policies and procedures for the coding and billing department to ensure compliance with HIPAA and other regulatory requirements, experience with EPIC software, AthenaOne Health, EZclaim, and EClinicalWorks.
- Implemented streamlined processes and procedures to improve office efficiency and productivity.
- Set up EMR/EHR system (AthenaOne) during practice start up- including transfer of +2000 patient accounts/records.
- Created an employer funded wellness plan for W2 employees to help maintain well-being while employed.
- Maintain a 97.6% closing rate of insurance reimbursment & patient collection via an optimized aging process-monitored over $2 million in revenue each year.
Billing Supervisor
Minnesota Mental Health Clinic
10.2017 - 07.2020
- Collaborated with the finance department to reconcile accounts receivable and resolve outstanding payment issues
- Prepared monthly billing reports for senior management, providing insight into revenue trends and highlighting areas for improvement
- Developed and implemented new billing processes and procedures that improved efficiency and reduced billing errors by 65%
- Reception duties when needed for adminstrative coverage, including: opened, sorted & distributed incoming correspondence.
- Problem solved situational patient/provider issues.
- Submitted prior authoriztions for services, medications and testing- handled medical records when applicable.
Kindergarten Teacher
St. Helena School
06.2014 - 09.2017
- Creatively plan and implement engaging lesson plans that cater to diverse learning styles and abilities
- Foster a positive and supportive classroom environment that encourages children to explore, learn, and grow
- Collaborate with parents, fellow teachers, and administrators to ensure the holistic development of each child
- Assess and track student progress using various methods, providing timely feedback to parents and stakeholders
Education
Bachelor of Arts - English, & Communications
University of North Dakota
Grand Forks, ND12-2013
Focus Study: - Language, Political Science
University of Oslo
Oslo, Norway08-2013
Skills
- Excellent written or oral communication skills
- Attention to detail: ability to ensure that every detail is correct and implemented
- Efficient time management
- Technical skills: plan, lead, oversee, and coordinate
- Leadership: motivate and mentor staff to achieve company goals
- Problem solving, decision making & handling stress
Certification
First Aid/CPR Red Cross February 2024
Renewed every 3 years
CPC Certified AAPC January 2019
Vulnerable Adult Mandated Reporter Department of Human Services August 2024
VAMR129155620240813
Timeline
Revenue Cycle Coordinator
Vail Communities
08.2024 - Current
Office Director (Medical Coding/Billing)
Psy-Fi TMS (Dr. Sujit Varma Inc)
03.2020 - 07.2024
Billing Supervisor
Minnesota Mental Health Clinic
10.2017 - 07.2020
Kindergarten Teacher
St. Helena School
06.2014 - 09.2017
Bachelor of Arts - English, & Communications
University of North Dakota
Focus Study: - Language, Political Science
University of Oslo
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