Katheryn Herron
East Weymouth,MA
Summary
Dynamic and dedicated professional with extensive experience in cardiac monitoring and patient communication, honed at South Shore Cardiology. Excelled in providing top-notch customer service and maintaining high standards of HIPAA compliance. Proven ability to multitask and collaborate effectively, enhancing team efficiency and patient satisfaction. Demonstrated commitment to continuous improvement, achieving significant advancements in patient care and operational workflows.
Overview
7
7
years of professional experience
Work History
Monitor Technician
South Shore Cardiology
10.2023 - Current
- Provided instruction on Holter monitor and connected patient to Monitoring Device.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Adhered to cleaning protocol Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Obtained prior authorization for Holter and MCT testing.
- Maintain consistent follow-up on status of prior authorization requests.
- Maintain direct communication with Monitoring service company.
- Maintain Schedule and service for 45 monitoring devices including software updates
Medical Assistant
South Shore Cardiology
09.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed proper EKG testing and Vital Signs.
- Prepared patients for Stress Tests.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative staff to maintain patient-focused, engaging and compassionate environment.
Bartender
Hynes Restaurant Group
04.2020 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Developed strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Operated POS cash register and equipment to collect payments.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Mcswiggans
04.2017 - 04.2020
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Increased customer satisfaction by providing prompt and accurate Keno ticket transactions.
Education
Medical Assistant -
Millenium Training Institute
Woburn, MA05.2022
Skills
- HIPAA Compliance
- Patient Communication
- Cardiac monitoring
- Basic Life Support
- Time management abilities
- Certified in CPR/AED
- Teamwork and Collaboration
- Dependable and Responsible
- Customer Service
- Multitasking Abilities
Timeline
Monitor Technician
South Shore Cardiology
10.2023 - Current
Medical Assistant
South Shore Cardiology
09.2022 - Current
Bartender
Hynes Restaurant Group
04.2020 - Current
Bartender
Mcswiggans
04.2017 - 04.2020
Medical Assistant -
Millenium Training Institute
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