Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katheryn Lemieux

West Wendover,NV

Summary

Has a wide variety of skills that are relatable to this position in addition is able to adapt and grasp new skills and ideas quickly and efficiently. Knowledge of Table Games, player tracking and Title 31 regulations. A reliable and flexible individual with experience managing front of house operations and offering general office support. A highly motivated individual with knowledge of office software. Skilled in written and verbal communication as well as critical-thinking skills. Has completed basic academic courses in Human Resource skills and responsibilities including familiarity with laws and regulations. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Table Games Assistant Shift Manager

Montego Bay Casino
West Wendover, NV
04.2023 - Current
  • Performed opening and closing duties such as bank reconciliation, cash handling, chip inventory counts and more.
  • Monitored all gaming activities at assigned tables including game rules enforcement, security protocols, jackpot payouts and more.
  • Kept accurate records of employees' attendance and hours worked.
  • Assessed dealer performance through observation and feedback sessions.
  • Acquired in-depth knowledge of table games, rules and strategies.
  • Explained game rules, betting limits, and house policies.
  • Set and maintained bank and table limits for each game.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Investigated any suspicious activities at assigned tables to maintain the integrity of the casino floor.
  • Resolved customer complaints and payout errors.
  • Resolved conflicts between dealers and customers in a professional manner.
  • Removed non-abiding players and card counters for non-compliance with established rules.
  • Monitored card counting and suspicious behavior to proactively mitigate cheating.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Table Games Floor Supervisor

Peppermill Hotel & Casino
West Wendover, NV
06.2017 - 04.2023
  • Oversaw area games to maintain security and compliance.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
  • Used coordination and planning skills to achieve results according to schedule.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Such as new covid guidlines.

Table Games Dealer

Red Garter Casino
West Wendover, NV
11.2016 - 06.2017
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Dispensed and balanced betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.

Hotel Front Desk Clerk

Nugget Casino
West Wendover, NV
07.2011 - 05.2013
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data using multiple software applications and updated information whenever patrons changed rooms.
  • Explained details regarding property, including restaurants, pool area, and casino to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

MBA - Business Administration

Westminster College
Salt Lake City, UT
01-2025

Bachlors Degree - Business Administration, Accounting

Western Governors University
Salt Lake City, UT
01-2024

High School Diploma -

Wendover High School
Wendover, UT
06.2013

Skills

  • Game Rules Knowledge
  • Dealer Training
  • Blackjack
  • Roulette
  • Pai Gow
  • Mini Bacc
  • 1 year of craps
  • 3 card poker
  • Let It Ride
  • Ultimate Texas Hold'em
  • Guest relations
  • Security management
  • Leading employees
  • Rules and regulations compliance
  • Recordkeeping skills
  • Interpersonal Communication
  • Planning and Coordination
  • Analytical skills
  • Multitasking abilities
  • Training & Development
  • Critical thinking
  • Reading comprehension
  • Customer Service
  • Windows and various software proficiency
  • Observing operations
  • Policy Enforcement
  • Customer Complaint Resolution
  • Self-Directed

Timeline

Table Games Assistant Shift Manager

Montego Bay Casino
04.2023 - Current

Table Games Floor Supervisor

Peppermill Hotel & Casino
06.2017 - 04.2023

Table Games Dealer

Red Garter Casino
11.2016 - 06.2017

Hotel Front Desk Clerk

Nugget Casino
07.2011 - 05.2013

MBA - Business Administration

Westminster College

Bachlors Degree - Business Administration, Accounting

Western Governors University

High School Diploma -

Wendover High School
Katheryn Lemieux