Summary
Overview
Work History
Education
Skills
Timeline
LinkedIn Profile
Receptionist
Katheryn Maller

Katheryn Maller

Fishers,IN

Summary

Accomplished professional with 20+ years of experience. Strong computer, strategic planning and analytical expertise. Highly driven and proven initiative-taker. Experienced manager with a demonstrated history of leadership and developing new processes that streamline workflow through the use of automation and data manipulation. Able to engage people at all levels of business to improve processes and establish relationships. Capable of managing multiple projects and meeting completion deadlines. Searching for the right situation where my abilities and positive attitude can reach their highest potential.

Overview

35
35
years of professional experience

Work History

Assistant Vice President, Client Services

SitusAMC
12.2022 - Current
  • Responsible for the management of collateral related services offered by the company across multiple client trades and or projects.
  • Work closely with clients to ensure their needs and expectations are met.
  • Assess bi-weekly reports to review client activity and identify opportunities.
  • Execute swift and timely resolution and follow-up.
  • Support senior leadership by reviewing and prioritizing strategic initiatives.
  • Leverage CRM to maintain assigned accounts and activities.
  • Creation and timely delivery, as defined by the client schedule/calendar, of accurate trade reporting to clients.
  • Set up kick off calls with counterparty and client once trades are confirmed settled.
  • Facilitate coordination of new projects with internal resources.

Vice President - Post Closing Operations

RoundPoint Mortgage Company
04.2021 - 10.2022
  • Responsible for Insuring, Post-Closing and Final Trailing Document functions.
  • Managed a team of onshore and offshore resources, developed a well-controlled operation for loans to move through the pipeline.
  • Established, implemented and enhanced policies and procedures for auditing loan files after closing to ensure compliance, insuring loans as required and delivering final documents to investors. Established, managed and maintained strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers and customers.
  • Designed, managed and analyzed large populations of data.
  • Identified and established KPIs to improve team efficiencies and sales strategies.
  • Enhanced, implemented and managed accurate and timely functional reporting.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Delivered strategic input into business decisions and deals.
  • Provided valuable leadership for program team members and third-party consultants.
  • Hired, trained and facilitated team building events to keep staff engaged and provide mentoring.
  • Performed quality assurance of work completed to ensure data in the system matches the loan files and that closing documents are complete, accurate and properly executed.
  • Handled escalations and non-routine matters as they arise.
  • Networked with industry contacts to gain competitive insights and inform best practices.
  • Implemented and monitored internal control procedures.
  • Conducted independent analyses to resolve program deficiencies.
  • Identified problems and implemented solutions to better streamline operations.
  • Assessed project resource requirements to support strategic execution.

Director-Enterprise Operations Shared Services

Freedom Mortgage Corporation
08.2018 - 03.2021
  • Coached, developed, and motivated teams to achieve goals, supporting sales team growth.
  • Leveraged automation tools to streamline processes, enhancing efficiency.
  • Developed staff through documented procedures, overseeing training and performance management.
  • Managed data extraction and reporting for portfolio sales compliance.
  • Collaborated closely with US Bank, Deutsche Bank, and Bank of New York Mellon on pool certifications.
  • Led special projects and supported new business ventures.
  • Analyzed, developed, and optimized workflows and processes for channel efficiency.
  • Monitored operational SLAs, pipeline, inventory aging, and client service delivery.
  • Implemented and ensured quality control of enterprise technology initiatives.
  • Excelled in reporting for portfolio sales, leveraging automation tools effectively.
  • Successfully executed change and projects within tight timelines, maintaining SLA standards.
  • Proficient in Microsoft Office Suite, Outlook, and advanced Excel.

Servicing Operations Risk Analyst /Business Data Analyst

Freedom Mortgage Corporation
10.2015 - 05.2017
  • Managed data from FISERV, Business Objects/Desktop Intelligence, Lakewood, EDMS, GinnieNet, and Custodian Portals.
  • Prepared and analyzed reports for forecasting and risk assessment.
  • Led special projects and supported new business initiatives.
  • Ensured timely processing and delivery of final documents to relevant stakeholders.

Finance Administrator/Vendor Manager

MW Associates
09.2000 - 05.2015
  • Worked for a consumer brand advocacy sales group which covered the country for the Office Products and related accounts.
  • Represented brands such as Avery, Elmer’s, Kimberly Clark, Dial, Lysol, BIC and others.
  • Responsible for reviewing contracts and establishing best practices to maximize efficiencies for each vendor in our portfolio.
  • Interpreted and applied legal, contractual and accounting requirements to maintain compliance.
  • Generated reports for forecasting and managed the sales process in each territory.
  • Performed account reconciliations and conducted investigations into discrepancies.
  • Communicated with clients to address and resolve billing or payment disputes.
  • Coordinated and executed internal control testing and prepared relevant documentation.
  • Processed payroll, 401K benefits, and Health Insurance Programs.
  • Set deadlines and accumulated data to ensure all HR regulations were in compliance.

Merchandise Coordinator

Levi Strauss & Company
06.1997 - 12.2000
  • Managed sell-in execution of Levi's Brand Men's products and marketing program for JC Penney Stores in the Midwest, ensuring successful implementation.
  • Produced and assessed reports to optimize business operations pre, during, and post-events. Contributed to the implementation of new POS strategies as needed.
  • Provided consulting to leadership on proposed new products and Levi's overall strategy for optimal implementation in JC Penney stores.

Sr. Merchandise Manager

JC Penney Co
08.1989 - 05.1997
  • Positions held within JC Penney included Sr Merchandiser for Men’s which included everything from Business Apparel to Athletic Apparel. Sr. Merchandiser for Children’s which encompassed all aspects of Girls, Boys and Infants. Several years as Merchandise Manager for Women’s Accessories from fashion to basics.
  • Increased profits by effectively planning, forecasting, and implementing merchandising strategies such as ordering products, setting reorder points, building POG's, optimizing floor layout, and implementing effective signage. Demonstrated expertise in executing markdown strategies to maximize departmental gross profit.
  • Led implementation of effective salary planning and scheduling for related support areas, cultivated a high-performing sales support team through goal-setting and leadership development.

Education

Bachelor of Science - Retail Management

Purdue University

Skills

  • Client, project and vendor oversight
  • Excellent problem solving skills
  • Flawless track record of meeting deadlines
  • Process optimization/improvements
  • Ability to multitask effectively
  • Effective organizational skills
  • Performance data analysis
  • Training and mentoring
  • Performance monitoring and evaluation
  • Policy, rules and regulations compliance

Timeline

Assistant Vice President, Client Services

SitusAMC
12.2022 - Current

Vice President - Post Closing Operations

RoundPoint Mortgage Company
04.2021 - 10.2022

Director-Enterprise Operations Shared Services

Freedom Mortgage Corporation
08.2018 - 03.2021

Servicing Operations Risk Analyst /Business Data Analyst

Freedom Mortgage Corporation
10.2015 - 05.2017

Finance Administrator/Vendor Manager

MW Associates
09.2000 - 05.2015

Merchandise Coordinator

Levi Strauss & Company
06.1997 - 12.2000

Sr. Merchandise Manager

JC Penney Co
08.1989 - 05.1997

Bachelor of Science - Retail Management

Purdue University

LinkedIn Profile

https://www.linkedin.com/in/kathy-maller-19336028

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