Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Katheryn Mesa

Orlando

Summary

Motivated Advertising and Public Relations student with four years of service industry experience. Skilled in communication, teamwork, and customer relations. Extremely passionate about using creativity and social media to connect with customers and audience to intensify brand visibility. Eagerly seeking an internship to apply my marketing and public relations skills in a professional setting.

Overview

4
4
years of professional experience

Work History

Server

El Molcajete Vista Lakes Mexican Restaurant
08.2023 - Current
  • Performed personalized dining experience with my good attitude and strive for customer satisfaction.
  • Supported team with ideas and creativity for their social media platform in order to increase customer interest and sales.
  • Appeared in promotional videos to increase engagement and highlight weekly/monthly specials.
  • Collaborated with team members to create a welcoming environment and sure positive customer experience.

Volunteer

Coalition for the Homeless Orlando
01.2023 - 04.2023
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Supported efficient operations at homeless shelter, preparing meals and organizing supplies.

Server

Keke’s Breakfast Cafe
07.2022 - 01.2023
  • Delivered high quality customer service and assured satisfaction for 25+ tables per shift.
  • Communicated with co-workers to ensure customer satisfaction and to work shifts with little to no errors.
  • Trained new staff on POS systems and customer service in order to maintain consistency and good team performance.
  • Resolved customer concerns promptly, turning a negative experience into positive feedback.

Server

Lenos Parilla Colombian Restaurant
01.2022 - 06.2022
  • Delivered exceptional customer service in a fast-paced environment.
  • Promoted weekly specials through customer engagement, resulting in increased sales.
  • Collaborated with servers to ensure smooth efficient service.
  • Managed my time in order to achieve customer and restaurant needs when needed.

Education

Associates - General Education

Valencia College
Orlando, FL
05-2024

Bachelors - Advertising/Public Relations

University of Central Florida
Orlando, FL
12-2026

No Degree -

Colonial High School
Orlando, FL
05-2024

Skills

  • Problem Solving
  • Team Collaboration
  • Social Media Content Creation
  • Brand Representation
  • Communication Skills
  • Attention to detail
  • Work Ethic and Reliability
  • POS System
  • Time Management
  • Strong work ethic
  • Guest engagement
  • Exceptional customer service

Accomplishments

  • Graduated High School as #8 out of 800 students.
  • Graduated with my Associates Degree before my High School Graduation.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

El Molcajete Vista Lakes Mexican Restaurant
08.2023 - Current

Volunteer

Coalition for the Homeless Orlando
01.2023 - 04.2023

Server

Keke’s Breakfast Cafe
07.2022 - 01.2023

Server

Lenos Parilla Colombian Restaurant
01.2022 - 06.2022

Associates - General Education

Valencia College

Bachelors - Advertising/Public Relations

University of Central Florida

No Degree -

Colonial High School

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