KATHERYN REYES
Plano
Summary
Polished, service-driven hospitality professional with 5 years of experience across front desk operations, guest experience, and executive-facing service environments. Known for creating seamless, elevated arrival experiences, maintaining impeccably presented spaces, and delivering five-star hospitality with warmth, discretion, and attention to detail. Fluent in English and Spanish.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Scissors & Scotch
05.2020 - Current
- Serve as the first point of contact for members, executives, and guests, ensuring a refined and welcoming arrival experience.
- Oversee front desk operations, scheduling, and guest flow within a luxury hospitality environment.
- Provide premium bar service, including cocktail preparation and spirits education, enhancing the guest experience.
- Maintain guest-ready common areas throughout the day, ensuring cleanliness, organization, and brand presentation.
- Lead onboarding and training for new hires, setting hospitality and service standards.
- Track product inventory and support operational efficiency.
- Resolved escalated customer issues through effective problem-solving strategies.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Receptionist
Finley’s Barbershop
07.2019 - 01.2020
- Scheduled appointments and coordinated client-bookings based on barber expertise and availability.
- Delivered professional, friendly guest service while managing phones and in-person check-ins.
- Maintained a clean, organized, and guest-ready front desk environment.
- Processed payments and managed call logs and visitor records with accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw inventory management for retail products, ensuring availability and proper merchandising.
- Responded to inquiries from callers seeking information.
Cashier & Marketing Assistant
Chick-fil-A
09.2017 - 07.2019
- Coordinated catering orders for corporate and private events, ensuring accuracy and timely execution.
- Managed high-volume front-of-house operations with a focus on speed, accuracy, and guest satisfaction.
- Assisted marketing initiatives, local promotions, and community events to strengthen brand presence.
- Maintained a clean, organized workspace in compliance with health and safety standards.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Processed customer transactions efficiently using POS systems.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Assistant
Duran Law Firm
06.2017 - 09.2017
- Greeted clients with professionalism and discretion in a legal office environment.
- Managed incoming calls and emails, routing inquiries appropriately.
- Handled sensitive documents and maintained organized physical and digital filing systems.
- Provided administrative support to attorneys, including document preparation and client coordination.
- Managed front desk operations to ensure smooth client interactions and efficient appointment scheduling.
- Coordinated communication between clients and attorneys, enhancing workflow and client satisfaction.
Education
High School Diploma -
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Customer feedback management
- Training and onboarding
- Decision-making
- Customer relationship management (CRM)
- Staff management
- Relationship building
- Calendar management
- Promotional events
- Social media platforms
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Manager
Scissors & Scotch
05.2020 - Current
Receptionist
Finley’s Barbershop
07.2019 - 01.2020
Cashier & Marketing Assistant
Chick-fil-A
09.2017 - 07.2019
Front Desk Assistant
Duran Law Firm
06.2017 - 09.2017