Katheryne Boyette-Cassil
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Assissant Manager
The Vitamin Shoppe
Glen Allen, Virginia
05.2009 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including, assigning duties,
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Established processes for monitoring customer satisfaction levels.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Business Administration And Management
J Sargent Reynolds
Downtown Campus - Richmond Va01-1994
Associate of Applied Science - Psychology - Child And Family
University of Georgia
Athens08-1991
Skills
- Operations Management
- Task Delegation
- Sales Monitoring
- Product and Service Knowledge
- Team Motivation
- Staff Training and Development
- Staff Supervision
- Compliance Understanding
- Employee Engagement
- Customer Relationship Management (CRM)
- Sales Strategies
- Money Handling
- Customer Rapport
- Staff Development
- Customer Relations
- Marketing Tactics
- Retail Operations
- Marketing Knowledge
- Financial Management
- Retail Operations Management
Timeline
Assissant Manager
The Vitamin Shoppe
05.2009 - Current
Business Administration And Management
J Sargent Reynolds
Associate of Applied Science - Psychology - Child And Family
University of Georgia
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