Katheryne Jones
Nashville,TN
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged inventory management and exceptional customer service skills with the band "The Weird Sisters". In addition, I have obtained extensive behind the scenes knowledge of the music merch industry's operations with my position at Noteworthy Warehousing and Logistics. My attention to detail and expertise fostering positive customer interactions boosted efficiency and sales, showcasing a commitment to results and a strong work ethic. Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the band's success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, creating eye catching displays of merchandise, and building loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Associate
Noteworthy Warehousing And Logistics
Nashville, TN
06.2023 - Current
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
Merchandise Representative
The Weird Sisters (band)
Nashville, TN
02.2023 - Current
- Increased sales by effectively displaying merchandise and creating visually appealing layouts.
- Conducted regular audits of inventory levels for accurate reporting and timely reordering of stock.
- Boosted revenue with strategic product placement to maximize visibility and impulse purchases.
- Enhanced customer satisfaction by providing knowledgeable assistance on products and promotions
- Engaged in friendly conversation with customers
- Managed efficient cash/card operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
Cocktail Class Instructor
Standard Proof Whiskey Co.
Nashville, TN
01.2023 - Current
- Increased revenue through upselling premium whiskeys during tastings and consultations.
- Developed in-depth knowledge of various whiskey infusions, regions, and production techniques for accurate product guidance.
- Educated fellow staff members on whiskey varieties, enhancing team knowledge and improving overall service quality.
- Organized successful whiskey-themed events, attracting new customers and generating positive publicity for the establishment.
- Promoted responsible consumption habits among patrons through thoughtful suggestions of alternative options or lighter pours as appropriate.
- Conducted engaging and informative whiskey tastings for clients, increasing sales and repeat business.
- Implemented effective merchandising strategies to attract attention to featured whiskey products.
- Tailored educational presentations based on audience demographics, ensuring that information was accessible yet engaging.
Bartender
Butchertown Grocery
Louisville, KY
09.2018 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
High School Diploma -
Seneca High School
Louisville, KY05.2009
Skills
- Workplace Cleanliness
- Package handling
- Maintaining equipment
- Loading and unloading
- Labeling and Tagging
- Attention to Detail
- Inventory Management
- Punctual and Reliable
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Cash Handling
- Handling large groups
- Brand Understanding
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Certification
TABC Certified
Visual Artist
Experience with production for live music events
Timeline
Shipping and Receiving Associate
Noteworthy Warehousing And Logistics
06.2023 - Current
Merchandise Representative
The Weird Sisters (band)
02.2023 - Current
Cocktail Class Instructor
Standard Proof Whiskey Co.
01.2023 - Current
Bartender
Butchertown Grocery
09.2018 - 12.2023
High School Diploma -
Seneca High School