Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katheryne Meza

Queens,NY

Summary

Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Hotel Marriott
Tegucigalpa, FMO
01.2024 - Current
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Scheduled employees' shifts according to occupancy levels at the hotel.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

Cleaning Crew Member

Hotel Marriott
Tegucigalpa, FMO
08.2023 - 12.2024
  • Swept and mopped floors in public areas.
  • Vacuumed carpets, furniture, and upholstery.
  • Cleaned windows, door frames, and sills.
  • Dusted furniture, fixtures, and other surfaces.
  • Emptied trash cans and replaced liners.
  • Disinfected kitchen appliances such as refrigerators and microwaves.
  • Washed dishes by hand or loaded dishwashers for washing.

Kitchen Line Cook

Hotel Intercontinental
Tegucigalpa, FMO
02.2023 - 11.2024
  • Prepare ingredients for cooking, including portioning, chopping, and storing food.
  • Cook menu items in cooperation with the rest of the kitchen staff.
  • Ensure that food comes out simultaneously, in high quality and in a timely fashion.
  • Monitor food stock and place orders when there are shortages.
  • Clean up station and take care of leftover food items according to health code regulations.
  • Keep up with current recipes, techniques, and best practices for food preparation.
  • Maintain a clean working environment by sweeping, mopping floors, taking out trash.

Hoouse Keeping

Hotel Intercontinental
Tegucigalpa, FMO
02.2022 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.

Education

High School Diploma -

INSTITUTO VIRGINIA SAPP
TEGUCIGALPA,FMO
05-2016

Some College (No Degree) - NURSERY

UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS
TEGUCIGALPA,FMO

Skills

  • Cleaning practices
  • Staff Scheduling
  • Ironing clothing
  • Window Cleaning
  • Health and safety compliance
  • Document Control
  • Customer Service
  • Cleaning and sanitation
  • Washing windows
  • Waste disposal
  • Mopping and buffing floors

Languages

Spanish
Professional
English
Elementary

Timeline

Housekeeping Supervisor

Hotel Marriott
01.2024 - Current

Cleaning Crew Member

Hotel Marriott
08.2023 - 12.2024

Kitchen Line Cook

Hotel Intercontinental
02.2023 - 11.2024

Hoouse Keeping

Hotel Intercontinental
02.2022 - 11.2022

High School Diploma -

INSTITUTO VIRGINIA SAPP

Some College (No Degree) - NURSERY

UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS

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Katheryne Meza