Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Katheryne Place

Salem,MA

Summary

Adept at multitasking and problem-solving, I enhanced guest experiences at North Shore Music Theatre with exceptional customer service and efficient operational support. My professional journey, marked by a keen attention to detail and strong communication skills, showcases a proven track record in inventory management and team collaboration, driving operational excellence across roles.

Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Assistant

Dareth Colburn Designs
02.2023 - Current
  • Packaging and shipping of orders in a timely manner
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Inspect and repackage jewelry and veils
  • Create shipping labels
  • Steam veils
  • Open and inspect returns

Bartender

North Shore Music Theatre
10.2014 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Cashier

Dunkin' Donuts
06.2017 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Facilities

Sterling YMCA
01.2015 - 06.2016
  • Cleaned and maintained public areas


Education

High School Diploma -

Beverly High School
Beverly, MA
06-2016

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Document preparation
  • Inventory counting
  • Strong problem solver
  • Multitasking Abilities
  • Professional and mature
  • Excellent communication
  • Organizational skills
  • Active listening
  • Inventory replenishment
  • Proofreading
  • Filing and data archiving
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Certification

TIPS certified

Timeline

Operations Assistant

Dareth Colburn Designs
02.2023 - Current

Cashier

Dunkin' Donuts
06.2017 - 07.2018

Facilities

Sterling YMCA
01.2015 - 06.2016

Bartender

North Shore Music Theatre
10.2014 - Current

High School Diploma -

Beverly High School

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Katheryne Place