Kathleen Faz
MANVEL,TX
Summary
Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts. Caring Clinical Liaison/floor nurse with over 28 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections.
Overview
28
28
years of professional experience
Work History
Clinical Liaison
Cornerstone Hospital
Clearlake Texas, Texas
11.2019 - Current
- Carried out clinical screening/evaluation for admission.
- Verified insurance coverage for patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Educated health care professionals on ways to humanize patients' experiences.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients/family and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Improved operations through consistent hard work and dedication.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with patient and family to understand needs and provide excellent service.
Clinical Liaison
Plaza Specialty Hospital
Houston Texas, TX
10.2015 - 11.2019
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Evaluated nursing practices and processes and made changes.
LVN Floor Nurse
Plaza Specialty Hospital
Houston, Texas
08.2005 - 08.2015
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Monitored and tracked patient vitals in [Software] to keep team informed of changing conditions.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Assisted with admissions, appointments, transfers and discharges.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Performed functional assessments for admission and discharge.
- Performed routine evaluations of each patient's status, needs and preferences.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Comforted and counseled patients and families throughout care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Obtained patient vital signs and input/output measurements from inpatients.
LVN Floor Nurse
Park Plaza Hospital
Houston, TX
06.1994 - 08.2005
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Monitored and tracked patient vitals in [Software] to keep team informed of changing conditions.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Assisted with admissions, appointments, transfers and discharges.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Performed functional assessments for admission and discharge.
- Performed routine evaluations of each patient's status, needs and preferences.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Comforted and counseled patients and families throughout care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Obtained patient vital signs and input/output measurements from inpatients.
Education
No Degree - LVN Nursing
Wharton Jr College
Wharton, TXSkills
- Complaint Investigation
- Providing Information and Resources
- Building Rapport and Credibility
- Explaining Policy and Procedures
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Helpful and Service-Oriented
- Caring and Empathetic
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Resolving Problems
- Evaluating Quality of Care
- Organized and Efficient
- Verbal and Written Communication
- Gathering Information from Patients
- Administrative and Office Support
- Patient Needs Assessment and Referral
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Medical History Documentation
- Health Information Access Management
- Medical Services Administration
- Vital Statistics Documentation
- Punctual and Hardworking
- Time Management and Prioritization
- Attention to Detail
- Records Management
- Insurance Authorizations
- Reliability and Dedication
- Claims Handling and Coverage Verification
- Report Preparation
- Interdisciplinary Collaboration
- Safety Monitoring
- Care Plan Recommendations
- Risk Management Assessment
- Professional Bedside Manner
Timeline
Clinical Liaison
Cornerstone Hospital
11.2019 - Current
Clinical Liaison
Plaza Specialty Hospital
10.2015 - 11.2019
LVN Floor Nurse
Plaza Specialty Hospital
08.2005 - 08.2015
LVN Floor Nurse
Park Plaza Hospital
06.1994 - 08.2005
No Degree - LVN Nursing
Wharton Jr College
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