Kathi Duncan

• Receipted payments made to the Clerk of Superior Court including, but not limited to, payments for fees, fines and judgments relating to civil, criminal, estate and special proceedings.
• Examined currency to detect counterfeit, foreign, or damaged money.
• Verified appropriate payment amount tendered.
• Recorded receipts to appropriate account within the Financial Cash Receipting (FCR) system.
• Verified Bills of Cost and Returns to appropriate division for correction if errors identified.
• Receipted money collected by magistrates and records in FCR.
• Served as the Clerk of Superior Court office's first point of contact for the general public and directed
customers to the appropriate division.
• Performed other duties as identified by the Clerk to meet the needs of the office and ensure
adequate segregation of duties.
• Prepared files for destruction in accordance with Rules of Recordkeeping.
• Assigned customers a copy-key (HECON) to make copies themselves, if requested.
• Audited various VCAP reports (e.g., new filings, judgments, etc.); reported errors to appropriate staff
for corrections.

• Monitored self-checkout systems and provided assistance or intervention where required.
• Performed cash, card and check transactions to complete customer purchases.
• Knowledge of pharmacy stock and pharmacy cashier positions in order to provide backup when needed.
• Demonstrated respect, friendliness and willingness to help at all times.
• Actively listened to customers and handle concerns quickly before they escalate and become a major issue.

• Redacted information as requested when faced with potential privacy violations.
• Screened documents to facilitate redaction of qualifying information.
• Searched official records, land records, and court records; prepares clerk affidavits to confirm search results.
• Provided tutorials for customers conducting record searches of the official records and case maintenance systems.
• Scanned documents, including new and revised plats, into the official records system.
• Fulfilled internal and external copy requests; certifies and/or exemplifies copies as requested; cashiers related fees.
• Verified the legibility of documents scanned into the official records.
• Processed payments for all transactions completed at work station.
• Assisted with typing, data entry and answering incoming calls as required.

• Cashier/Customer Service Staff
• Offered advice and assistance to customers while paying attention to special needs and requests.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

• Was first point of contact and liaison for residents, guests, employees and vendors.
• Customer service responsibilities - handled resident requests, answered questions, answered phone calls and accepted deliveries.
• Monitored security surveillance cameras & enforced rules and regulation.
• Reported any maintenance needs and emergencies.
• Received packages and mail at front desk and dispersed to correct residents.

• Operated corporate office switchboard and performed clerical duties.
• Responsible for the maintenance and privacy of patient files.
• Coordinated communication for corporate office and facilitated the flow of information to field offices.
• Created correspondence and reports as directed by management.
• Performed special projects for Director of Accounting, Human Resources & Board of Directors.
• Provided support to financial staff and corporate purchase order processing.
• Performed audits of field operations credit card program to insure charges are appropriate and accurate.
• Managed remote deposit program.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Maintained clean reception area to promote a positive and professional environment.
• Interacted with vendors, contractors and professional services personnel to obtain invoices.
• Assisted coworkers and staff members with special tasks on a daily basis.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Handled all incoming business and client requests for information.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Received, screened and routed incoming calls.