Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathi Eastman

Batavia,OH

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
3
3
years of post-secondary education

Work History

Supervisor

RDI Corporation
09.2021 - Current
  • Began as a Customer Service Agent in 2021, was promoted to Team Lead in 2022 and became Supervisor in September, 2023.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Administrative Assistant

Kroger Co, Inc
05.2010 - 08.2012
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed department budgets and generated financial reports for management review.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Lead Teacher

Loveland Christian Preschool
08.2005 - 02.2010
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Database/Network Administrator

TechSolve, Inc.
08.1996 - 04.2000
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Authored documentation for system configuration and troubleshooting.
  • Created and updated database designs and data models.
  • Built databases and table structures for web applications.
  • Developed custom tools to automate routine tasks, increasing overall productivity for the development team.
  • Coordinated with project management on database development timelines.
  • Facilitated seamless migration of databases across platforms, adhering to industry best practices throughout the process.

Administrative Assistant/Database Administrator

KeyCorp Leasing
03.1990 - 07.1996
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed strategies to streamline and improve office procedures.
  • Built databases and table structures for web applications.
  • Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
  • Modified databases to meet needs and goals determined during planning process.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

Education

High School Diploma -

Half Hollow Hills High School West
Dix Hills, NY
05.1986

University of Cincinnati
Cincinnati, OH
08.2006 - 05.2009

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Priority management
  • Expectation setting
  • Organizational Skills
  • Effective Communication
  • Relationship Building
  • Written Communication
  • Problem-solving aptitude

Timeline

Supervisor

RDI Corporation
09.2021 - Current

Administrative Assistant

Kroger Co, Inc
05.2010 - 08.2012

University of Cincinnati
08.2006 - 05.2009

Lead Teacher

Loveland Christian Preschool
08.2005 - 02.2010

Database/Network Administrator

TechSolve, Inc.
08.1996 - 04.2000

Administrative Assistant/Database Administrator

KeyCorp Leasing
03.1990 - 07.1996

High School Diploma -

Half Hollow Hills High School West
Kathi Eastman