Kathi Hunt
Lebanon,TN
Summary
Dynamic and detail-oriented professional with experience at American Family Care Urgent Care. Proven ability in patient scheduling and HIPAA compliance, enhancing patient satisfaction through compassionate care. Skilled in phlebotomy and electronic health records management, process lab tests, fostering strong relationships with patients and ensuring efficient office operations. Committed to delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Med. Receptionist/Medical Assistant/Lab Technician
American Family Care Urgent Care
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected [Type] payments, processed transactions and updated relevant records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
CSR/Research Agent/Courier
Federal Express
04.2021 - 11.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Exceptional trouble shooting skills to locate a lost package and get it delivered in a timely manner.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant
Klein Independent School District
01.2010 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Riley High School
South Bend, IN06-1981
No Degree - Education
I.V.Y. Technical School
South Bend, INNo Degree - Medical Terminology
Lake Superior College
Duluth, MNSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Document management
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Procedure assistance
- Electronic health records
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Compassionate caregiver
- Laboratory maintenance
Timeline
Med. Receptionist/Medical Assistant/Lab Technician
American Family Care Urgent Care
02.2025 - Current
CSR/Research Agent/Courier
Federal Express
04.2021 - 11.2024
Administrative Assistant
Klein Independent School District
01.2010 - 09.2020
High School Diploma -
Riley High School
No Degree - Education
I.V.Y. Technical School
No Degree - Medical Terminology
Lake Superior College