KATHIA ALVAREZ
New Caney,TX
Summary
Customer service professionals are committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. I am ready to use my patience and communication skills both to grow and increase efficiency in the workplace. Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
The University of Texas MD Anderson Cancer Center
Houston, TX
03.2023 - Current
- Managed responsibilities in Thoracic surgery, Surgical telemetry floor
- We work with patients that have chest tubes, JP drains, NG tubes, etc
- Perform all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions
- Assisted in patient's transfers, lifting, and repositioning to ensure comfort and safety
- I am experienced with charting and blood glucose monitoring; I have professional bedside manners
- Provide physical and emotional support and supervision to assist patients in performing daily living activities; accomplish a greater patient understanding through listening and observing behavior
- Measure and record food and liquid intake, collect fluid specimens; report any change in patient conditions to medical team or charge nurse
- Demonstrated expertise in removing catheters and IVS
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
Patient Transporter
The University of Texas MD Anderson Cancer Center
Houston, TX
06.2022 - 03.2023
- Transport patients, specimens, family members, medical records, and films safely and effectively throughout the institution
- Assist clinical staff with safely moving patients to and from beds, wheelchairs, and stretchers
- Meet and follow productivity standards and compliances set forth by the department
- Ensure equipment is properly working prior to and after usage; promptly remove damaged and/or broken equipment for repair; provide and stage key areas with requested number of stretchers and wheelchairs for daily operations
- Provide emotional support to patients and their families by listening to them, showing compassion, and understanding.
H-E-B (Bakery Associate)
05.2020 - 11.2021
- Operated baking machinery, including ovens and slicing machines, and ensured machine safety
- Prepared a variety of baked goods, including bread, pastries, cookies, and sweet rolls
- Decorated cakes designed for a variety of occasions and completed special orders agenda
- Ensured the sanitization of the baking area daily.
Jack In the Box (Team Leader)
03.2017 - 07.2021
- Keep work area clean, neat, and free of safety hazards to maximize efficiency
- Promoted to leadership in recognition of strong work ethic and provided exceptional customer service
- Assessed motivated and empowered tram members to work to build customer satisfaction and loyalty, to support retention and growth
- Maintained ambitious standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
New Caney High School
05.2016
Associates of Science -
Lone Star College, Kingwood
Skills
- Problem Solving
- Ambulating
- Turning
- Repositioning patients
- CPR (Cardiopulmonary Resuscitation)
- Fluent in Spanish
- Fluent in English
- Patient and family education
- Direct patient care
- Indirect patient care
- Assessments
- Vitals
- Specimen collections
- Attention to detail
- Critical Thinking
- Technical Skills
- Time management
- Patience
- Cultural Competence
- Patient Education
Timeline
Patient Care Technician
The University of Texas MD Anderson Cancer Center
03.2023 - Current
Patient Transporter
The University of Texas MD Anderson Cancer Center
06.2022 - 03.2023
H-E-B (Bakery Associate)
05.2020 - 11.2021
Jack In the Box (Team Leader)
03.2017 - 07.2021
High School Diploma -
New Caney High School
Associates of Science -
Lone Star College, Kingwood
Similar Profiles
Mahesh NandyalaMahesh Nandyala
Postdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer CenterPostdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer Center
Cynthia WilliamsCynthia Williams
Clinical Nurse, Outpatient at University of Texas MD Anderson Cancer CenterClinical Nurse, Outpatient at University of Texas MD Anderson Cancer Center
CLINTON CORALESCLINTON CORALES
Advanced Practice Provider - Hospital Medicine at University of Texas - MD Anderson Cancer CenterAdvanced Practice Provider - Hospital Medicine at University of Texas - MD Anderson Cancer Center
Kimberly LongKimberly Long
Neuroendovascular Interventional Technologist at University of Texas - MD Anderson Cancer CenterNeuroendovascular Interventional Technologist at University of Texas - MD Anderson Cancer Center
Holly WentzHolly Wentz
Business Development Specialist at RapidCare Emergency RoomBusiness Development Specialist at RapidCare Emergency Room