Kathia Delgado
Godley,TX
Summary
Enthusiastic and passionate animal care professional with a love of animals and a strong work ethic. Committed to working as part of an amazing office team. Successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Looking for a new position with a great organization that caters to animals, with a background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
2
2
years of professional experience
Work History
Veterinary Receptionist
Northside Animal Clinic
Cleburne, TX
07.2023 - Current
- Checked in patients prior to their appointment with the veterinarian or technician.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Filed medical records in an organized manner for easy access when needed.
- Processed incoming mail on a daily basis.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Did continuing education courses related to veterinary medicine.
- Educated clients on proper animal health care routines.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
Paint Department Associate
Lowes Home Improvment
Cleburne, TX
03.2023 - 07.2023
- Organized storage areas in order to maintain an efficient work environment.
- Kept accurate records of sales data, inventory levels and customer information.
- Followed established procedures for mixing, measuring, tinting and blending paints and stains.
- Provided technical advice on product selection and application methods.
- Ensured compliance with safety regulations while handling hazardous materials.
- Stocked shelves, racks and displays with paint products according to store standards.
- Mixed custom colors to match customer needs using a computerized color matching system.
- Performed daily inventory of all paint products in stock.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Inspected returned merchandise for damage or defects before restocking shelves.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
Waitress
Chisholms
Godley, TX
09.2022 - 03.2023
- Greeted customers and provided menus.
- Processed payments accurately using cash registers or POS systems.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Organized take-out orders efficiently according to customer requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
Education
High School Diploma -
Godley High School
Godley, TX05-2022
Biology
Hill College
Burleson, TXSkills
- Relationship Building
- Customer Service
- Veterinary Medical Records Software
- Discharging Patients
- Payment Processing
- Recordkeeping
- Appointment Scheduling
- Filling Prescriptions
- Teamwork and Collaboration
- Effective Multitasking
- Documenting Medical Histories
- Schedule Coordination
- Veterinary standards and procedures
- Proficient in EzyVet
- Client interaction/Relations
- Chart updating
- Telephone Etiquette
- Patient Charting
- Compassionate Care
- Animal restraint
- Veterinary Terminology
- Cleaning and sanitizing
- Client Education
- Medical history
- Preparing vaccinations
- Record Request Management
- Educating Owners
- Appointment Setting
- Positive and professional
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Veterinary Receptionist
Northside Animal Clinic
07.2023 - Current
Paint Department Associate
Lowes Home Improvment
03.2023 - 07.2023
Waitress
Chisholms
09.2022 - 03.2023
High School Diploma -
Godley High School
Biology
Hill College
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