Kathia Maldonado Ventura
Stafford,VA
Summary
Detail-oriented professional with extensive experience in delivering exceptional customer service in fast-paced settings. Strong communicator and problem solver, adept at building client relationships and managing administrative tasks. Currently pursuing an accounting degree, with a focus on financial analysis and attention to detail. Seeking to leverage skills in a challenging role that fosters professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
catering
paradise ice cream
springfeild, VA
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of work areas, equipment, and dining spaces.
- Followed procedures for handling food safely to prevent contamination.
Team Lead
Wawa
Stafford, Virginia
01.2024 - 09.2025
- Supervised daily store operations to enhance efficiency and deliver excellent customer service.
- Assisted in training and mentoring new employees to uphold company standards and improve onboarding.
- Handle cash management, including register balancing and deposits.
- Monitor inventory levels and restock products to meet customer demand
- Resolved customer concerns to foster a positive shopping experience and build customer loyalty.
- Maintain store cleanliness and uphold safety regulations.
Patient Service Representative
TPG PEDIATRICS
10.2023 - 11.2024
- Greet patients and families, providing a welcoming and professional first point of contact.
- Schedule appointments, verify insurance, and update patient records.
- Answer phone calls, assist with inquiries, and direct calls to the appropriate department.
- Process payments and handle billing inquiries.
- Maintain organization of the front office to ensure smooth daily operations.
To-Go Specialist
Uncle Julios
Woodbridge, Virginia
03.2022 - 08.2023
- Packaged and delivered accurate to-go orders in fast-paced environment, ensuring customer satisfaction.
- Verified order accuracy and quality prior to handoff, enhancing customer experience.
- Assisted with customer inquiries and resolved order issues.
- Processed cash and card payments efficiently, maintaining transaction accuracy and security.
- Maintained cleanliness in to-go area during peak hours.
Education
High School Diploma -
North Stafford High School
Stafford, VA05-2023
Some College (No Degree) - Accounting
Northern Virginia Community College
Annandale, VASkills
- Event planning
- Food safety regulations
- Customer Service & Client Relations
- Cash handling
- Experience in managing budgets and handling financial documents
- Administrative & Front Desk Operations
- Data Entry & Record Keeping
- Calendar management
- Strong organizational and time-management skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Ability to work independently and as part of a team
- Problem-Solving & Conflict Resolution
- Exceptional communication and interpersonal skills
- Verbal communication
- Bilingual (Spanish)
- Outdoor events
Languages
Spanish
Professional
English
Professional
Certification
- basic life safety
Timeline
catering
paradise ice cream
09.2025 - Current
Team Lead
Wawa
01.2024 - 09.2025
Patient Service Representative
TPG PEDIATRICS
10.2023 - 11.2024
To-Go Specialist
Uncle Julios
03.2022 - 08.2023
High School Diploma -
North Stafford High School
Some College (No Degree) - Accounting
Northern Virginia Community College