Kathia Melgar

• Maintained a professional and organized reception area while providing courteous support to clients, caregivers, and visitors.

• Managed incoming phone calls, emails, and faxes, ensuring messages and documentation were handled promptly and accurately.

• Documented and updated client information in accordance with office procedures and recordkeeping requirements.

• Scanned, organized, downloaded, and accurately entered documents into the appropriate electronic systems.

• Provided customer translation assistance to support clear and effective communication between clients, caregivers, and staff.

• Assisted with organizing and distributing caregiver paychecks while maintaining accurate records.

• Assisted with submitting client Medicaid authorization approvals into the billing system to support timely and accurate processing.

• Verified patient Medicaid insurance eligibility and coverage to ensure authorization and billing requirements were met.

• Submitted new and renewal requests for Medicaid authorizations as needed and followed up on authorization status.

• Monitored claims to verify payments were processed and received accurately.

• Assisted the Administrator with researching and resolving denied, unpaid, and outstanding claims.

• Maintained accurate documentation related to client records, Medicaid authorizations, billing, and claims.

• • Assisted patients with check-in, treatment preparation, and general needs.
• • Answered and directed incoming phone calls while providing professional customer service.
• • Scheduled and coordinated patient appointments.
• • Assisted with patient therapy sessions and treatment procedures.
• • Supported the doctor with documenting and maintaining accurate patient notes.